Web developer

Objectives:

• Develop a User-Friendly Complaint Mechanism platform: The complaintive aspects of the societies in relation to the humanitarian crisis and indeed even conflict sensitive approach at the present day, these platforms will be developed.
• Information Sheets: Develop and undertake information sheets to provide a better perspective on the humanitarian crises and the conflict sensitivity approach.
• Create a Dashboard: Design a dashboard for complaints management system which will include real-time data and analytics tracking and reporting of complaints.

Scope of Work:

Website Design and Development:

• Come up with a suitable design for the complaint mechanism.
• Develop the information sheets putting relevant information and other pictures in place.
• Develop a complaint tracking and reporting system dashboard.
• Website should CMS designed

Functionality:

• The site should be mobile responsive and compatible with most mobile devices.
• There is a need for secured logins and protection of members data.
• There is a need to allow use of images, videos and other such information where necessary.
• The site should support at least 2 languages English and Arabic
• High Security features

Testing and Quality Assurance:

• The website will undergo a series of testing to ensure one of the objectives of the project i.e. functionality and usability of the website.
• In testing, cure will also be used to address all the bugs and issues detected.

Training and Support:

• Provide tutoring for MAAN personnel in utilizing and administrating the website.
• Provide continuous backstopping and maintenance services.

Deliverables:

• Complaint Mechanism Platform: A complete and operational platform that allows users to submit, view Complaint Mechanism Platform: A fully functional and user-friendly complaint submission system.
• Information Sheets: Well-designed and informative sheets on the humanitarian crisis and conflict sensitivity.
• Dashboard: A comprehensive dashboard for tracking and reporting complaints, with real-time data and analytics.
• Training Materials: Training materials and sessions for MAAN staff.
• Technical Support: Ongoing technical support and maintenance for the website.

Qualifications:

• Proven experience in web development, particularly in creating complaint mechanisms and dashboards.
• Strong knowledge of HTML, CSS, JavaScript, and responsive design principles.
• Experience with content management systems (CMS) and database integration
• Ability to work collaboratively with stakeholders to gather requirements and feedback.
• Excellent problem-solving skills and attention to detail.