There are currently over one million Syrian refugees registered with UNHCR in Lebanon, which makes Lebanon the highest refugee-hosting country per capita in the world. There are no approved camps in the country, and refugees are spread over 2,125 communities and locations across the country. The refugee response is led by the Government and local actors, supported by the international community.
As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 100 UN agencies, national and international NGO partners in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and other affected populations. The Lebanon national response falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component.
The UNHCR operational response in Lebanon is the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and now has around 640 staff. Aside from the Branch Office in the capital city of Beirut, UNHCR has two sub-offices in Zahle and Tripoli and two field offices in Mt Lebanon, Tyre, and one field unit in Qobayat under the Tripoli Sub-Office.
The Private Sector Partnership Unit is working on developing a Middle Donor Program, including cultivation and retention schemes to widen the donor’s database. The aim of developing such a program is to understand the Middle Donors better and create a fully functional system that will help in increasing income in the future. The final aim being upgrading identified Middle Donor prospects into the LG pool.
The PSP is in need to hire a Middle Donor Associate for handover purposes and to cover for a colleague on maternity leave.
The incumbent will be working closely under the supervision of the PSP Officer supporting in compiling and effectively implementing the program handled by the staff member on maternity leave, in addition to providing any other necessary support with any other accounts being handled within the PSP team.
This would facilitate proper transition and handover in the absence of the staff member on maternity leave to meet the relevant work that needs to be handled during this period and support the IG Programmes in MENA.
Accountability (key results that will be achieved)
Design and set-up of tailored middle donor program for MENA in line with the global middle donor strategy.
Development and management of an annual donor communications plan
Development of cultivation and fundraising materials based on the plan
Develops and fosters strong relationships with different Middle donor program partners, including internal stakeholders, and external suppliers.
Responsibility (process and functions undertaken to achieve results)
Manage a portfolio of around 3,000 middle donors and manage regular communication in cooperation with the Major gifts program and the IG fundraising unit utilizing existing or newly created communications, appeals and retention activities.
Manage budgets and report on spending and return on investment.
Manage the development of all the creative, production and services related to appeals, stewardship communications, etc. and if within the budget develop the new donor acquisition plans for the midlevel program.
Schedule and set objectives for individual research, cultivation, solicitation, and contacts with high priority donors and prospects: average calls, e-mails and meetings as deemed appropriate for each band of the middle donor program.
Produce in conjunction with the PSP Officer the Middle Value Donor budget and provide financial forecasts.
Contact prospects to determine capability and propensity for joining the middle donors program with an increased level of giving, while achieving individual and department financial goals.
Assist Leadership Giving (LG) team members with identifying new Major donor prospects from this pool.
Solicit, negotiate agreement and close gifts with potential donors.
Participate in annual campaign goals.
Keep up-to-date with giving techniques and strategies to increase or maintain gifts from middle donors.
Represent UNHCR when appropriate and relevant to the post in mission trips with donors.
Prepare and submit regular reports on all contacts with donors, prospects, and volunteers and maintain sufficient records, contact reports and background data to facilitate periodic reports on activities from ROI.
Promote a collegial atmosphere within the organization, working cooperatively with all fundraising officers and staff to help them and the department attain their overall financial and stewardship goals.
Perform other related duties as required.
Authority (decisions made in executing responsibilities and to achieve results)
Growth of the middle donor member base across the 2 bands of 1k-5k and 5k-10k.
Prepare weekly/monthly reports on the progress made and different KPIs.
Works with cross-functional project teams to create and implement short and long-term online marketing strategies.
Using testing and analysis to inform changes and development of the middle donor program strategy.
Application Deadline
Organisation
Salary Range
Unpaid Position
Contract Type
Full Time
Application Submission Guidelines
Interested qualified external persons meeting the requirements of the attached Job Description can apply online through the following website: https://jobs.unhcr-lb.org/ no later than COB 30/02/2017.
Please note that only applications received through the above website will be accepted and no applications will be accepted through email.
Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position. Shortlisted candidates may be required to sit for written test and/or oral interview.
UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.
Requires a Cover Letter?
Yes
Education Degree
High School
Education Degree Details
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
Define the educational background, the relevant job experience and the language(s) that are essential to perform the work of the position.
Completion of Secondary school with a Certificate/training preferably with studies in in Communication, Marketing, Business or other associated field, and/or equivalent work experience.
Minimum 6 years of experience in account and relationship management, handling high profile accounts and/or individuals.
Knowledge of the UN system preferably with UNHCR or another UN Agency.
Experience in developing tailored and strategic communication materials for cultivation and solicitation purposes.
Experience working with individuals and business leaders in the Gulf region, and strong knowledge of the Gulf and Arab market and cultural trends.
Previous experience in fundraising and donor services is an asset.
DESIRABLE QUALIFICATIONS & COMPETENCIES
Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.
Excellent written, interpersonal and oral communication skills are essential.
Diligent, self-motivated and creative individual with ability to manage multiple areas of responsibility.
Problem solving and decision making skills, excellent Relationship Management, Customer Service and Communication Skills.
Ability to independently manage and prioritize multiple simultaneous projects in a fast-paced and busy environment and to delegate task assignments as needed.
Good judgment, high energy, a positive attitude and a good sense of humor.
Target driven and has good knowledge and understanding of ROI.
Required excellent knowledge of Microsoft Office, Excel, Outlook, and Database Management.
Fluency in English and Arabic.
Define the educational background, the relevant job experience and the language(s) that are essential to perform the work of the position.
Completion of Secondary school with a Certificate/training preferably with studies in in Communication, Marketing, Business or other associated field, and/or equivalent work experience.
Minimum 6 years of experience in account and relationship management, handling high profile accounts and/or individuals.
Knowledge of the UN system preferably with UNHCR or another UN Agency.
Experience in developing tailored and strategic communication materials for cultivation and solicitation purposes.
Experience working with individuals and business leaders in the Gulf region, and strong knowledge of the Gulf and Arab market and cultural trends.
Previous experience in fundraising and donor services is an asset.
DESIRABLE QUALIFICATIONS & COMPETENCIES
Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.
Excellent written, interpersonal and oral communication skills are essential.
Diligent, self-motivated and creative individual with ability to manage multiple areas of responsibility.
Problem solving and decision making skills, excellent Relationship Management, Customer Service and Communication Skills.
Ability to independently manage and prioritize multiple simultaneous projects in a fast-paced and busy environment and to delegate task assignments as needed.
Good judgment, high energy, a positive attitude and a good sense of humor.
Target driven and has good knowledge and understanding of ROI.
Required excellent knowledge of Microsoft Office, Excel, Outlook, and Database Management.
Fluency in English and Arabic.
Arabic
Fluent
English
Fluent
Hide guidelines for wrong answers
No