Nursing Team Supervisor (Phc)

Main purpose Plan, organize, and evaluate the activities concerning his/her field of action and the team associated, according to MSF values, policies and protocols and universal health standards, in order to warrant the quality and continuity of the health care and the development of the plan of action. Accountabilities Carry out the functions and tasks associated to his/her specialty, i.e. perform as a nurse whenever required or needed, in order to optimize the resources, contributing with his/her knowledge and experience. Implement all the necessary protocols and hygiene procedures and make sure his/her team follows the same standards, in order to warrant the quality of care and service. Organize and coordinate the activities of his/her team (week’s schedule, annual leave, absences, etc.). Evaluate their performance, provide feedback regularly and define the needs for training, in order to ensure the coverage of the human resources (HR) needs and maintain high standards of quality. Carry out and/or coordinate administrative information and data collection (patient files, forms, statistics, etc.) tasks, and elaborate regular reporting, in order to have updated and reliable information about the day-to-day activity in the project, output/ outcome and support decision taking. Give feedback/ reports to line-manager and respects the lines of communication. Msf section/context specific accountabilities The nurse team supervisor will supervise medical activities in the Primary health care centre in Shatila: -          Supervise flow in the department (with emphasis on pediatrics, non-communicable diseases and vaccination). Minimize waiting times, ensure PHC-staff works as a team and is well informed about any relevant matter that influences normal daily activities. Identify issues and communicate possible solutions to line-manager. -          Supervise triage system and patient flow through triage, ensure all priority patients are assessed quickly and seen by the doctor as a priority -          Manage first-line all complaints from patients and general queries, liaise with line-manager if significant event. -          Supervise proper storage and transport of samples to the laboratory and follow up of the results. -          Supervise proper flow of instruments for sterilization. -          Supervise a proper waste collection and management. -          Check the bills for the external services required (mainly lab tests). -          In addition to the above mentioned accountabilities regarding data-collection: ensure timely sharing of data with external parties (MOH). -          Actively contribute to compile the PHC monthly report.  -          Close collaboration with other supervisors/departments in the project in order to maintain quality of care, adequate patient-flow and cohesion in the PHC-team and with the other departments. -          Inform the line-manager timely about any problem or complication regarding functioning of the department (material, complaints, people-management etc.) -          Ensure respectful and emphatic attitude towards patients, caretakers and colleagues. -          Training/meetings: Attends or provides trainings and meetings when required. Ensure quality trainings within the department (in accordance with MSF-protocols/guidelines). Perform any other additional duties given by the line-manager in order to allow the organization to function optimally. Competencies Teamwork Flexibility Results Commitment Stress management