Social Activities Coordinator

Who are we  Concern Worldwide is a non-governmental international humanitarian organisation, and was founded in 1968. Concern Worldwide currently operates in a number of countries across the globe, with its Head Office in Dublin. We work with the poor and vulnerable in the world’s poorest countries to help them bring about long-lasting change in their lives and realise their fundamental human rights; to food, to health, to education, and ultimately to a life of dignity. Together with local and international partners, and with the beneficiaries themselves, we respond to emergencies and undertake long term development work.  We work across the world to promote a better understanding of extreme poverty, and we campaign for local and global action that will help reduce this. Job Summary The social coordinator will be responsible for all social activities under the UNHCR project in North Lebanon Governorate. This includes working with the North Lebanon Water Establishment (NLWE) and local municipalities on the social engineering approach that has been developed for this project. He/She will overview the social activities team and report directly to the project manager. He/She will also update the programme manager on all activities. His/her duties will include managing and organizing the social team, drafting regular reports on the activities, identifying and working with the key stakeholders, liaising with the relevant authorities. Duties and Responsibilities Programme Management 1. Coordination of social activities for UNHCR water project a) Assist in the implementation of the action plan, review achievement and constraints and provide feedback accordingly; b) Design and lead awareness campaigns to promote and implement the various components of the project in the targeted municipalities c) Act as a liaison officer with Local Authorities and Communities of the Project; d) Coordinate the collaboration with local associations; e) Communicate permanently with target communities; f) Follow up of monitoring indicators for Concern activities; g) Collect and analyse staff reports; h) Coordination of logistic means for activities related to the project; i) Assist Project Manager in preparing inception reports, work plans and regular donor progress and impact reports for the programme j) Assistance in preparation of MoU with communities / agreements with beneficiaries k) Ensure maximum visibility of Concern actions amongst the beneficiary communities; l) Preparation of weekly plans for social activities related to the project m) Preparation of reports on activities progress; n) Participate in inter-NGO Coordination meetings; 2. Support the WASH team with documentation a) Provide support with processing payments b) Preparation of big evaluation forms and other paperwork c) Assist team in maintaining paperwork and filing system up to date 3. Provide general support to the programme managers Staff Management 1. Lead and manage assigned staff, contributing to their capacity building and career development. 2. Provide technical support and on-going on-the-job training and coaching to staff, including in particular a thorough induction at the start of their contract. 3. Provide accurate job descriptions for all positions of the team 4. Support with the recruitment of new staff members when required 5. Coach all team members to ensure they fully understand outcomes which are expected of them, through Concern’s Performance Development Reviews system (PDR’s) 6. Ensure that all staff is aware of, and comply with Concern’s policies and procedures both programmatic and systematic. 7. Monitor and review performance and hold staff accountable for meeting the success criteria; give corrective feedback where required and take decisive action in the case of poor performance. 8. Organize and plan work within the team(s) in a way which will meet the organization’s needs in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently. Representation and Coordination 1. Represent Concern Lebanon at local, regional and national level in regards to meetings with donors, stakeholder and other relevant actors as necessary. 2. Coordinate project activities with other actors and stakeholders in the programme area as necessary. Work Ethic 1. Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern Code of Conduct. 2. Support and promote the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to their team, partner and stakeholders and be committed to providing a safe working environment. 3. Actively participate in Concern accountability initiatives (communication strategy, participation and CRM for example) ensuring that they are integrated in to the project 4. Support Concern’s work in Lebanon by undertaking other tasks as appropriate and required Skills, Qualifications, Experience and Attitude Required 1. Degree in Social Work/Social Sciences or similar 2. At least five years’ experience in related field 3. Experience liaising and collaborating with local government authorities in North 4. Strong organisation, coordination, facilitation, team building and problem solving skills 5. Strong analytical skills 6. Excellent computer skills: MS Office, email 7. Ability to work calmly and efficiently under pressure to meet tight deadlines 8. Excellent oral and written communication skills in Arabic and English 9. Demonstrated ability to interact with other people effectively and diplomatically 10. Commitment to maintaining confidentiality 11. Ability to work within deadlines, prioritizing competing demands and under pressure 12. Ability to negotiate and assist in the resolution of disputes/conflict 13. Strong empathy skills and genuine care and respect for needs of others especially female refugees 14. Willing to work in the field as per need of the project activities including occasional overnight stays away from home base 15. Previous experience working with humanitarian organisations is desirable 16. Established network of contacts with local government authorities in North is desirable 17. Non-judgmental attitude and respect for Concern’s beneficiaries, other staff and people that Concern deals with 18. Commitment to humanitarian principles and values 19. Commitment to Concern equal opportunity and gender practices