It Assistant

Who we are: Solidarites International is an international humanitarian organization which provides aid and assistance to victims of war or natural disaster. For over 30 years the association has focused on meeting three vital needs - water, food and shelter - by carrying out emergency programmes followed by longer-term reconstruction projects. Whilst fully respecting the assisted populations’ customs and culture, SolidaritesInternational’s programmes are implemented through the joint expertise of around 180 expatriates and 1500 local managerial staff and employees. Solidarites International is currently present in Africa (Central African Republic, South Sudan, Kenya, Somalia, Mali, Niger, Mauritania, Chad, Democratic Republic of the Congo, Ivory Coast), in Asia (Afghanistan, Thailand, Bangladesh, Myanmar and Pakistan), in the Middle East (Syria and Lebanon) and in Haiti.   The IT assistant supports the logistician in implementing and supervising all ITactivities at his/her assigned base. The IT assistant will ensure that IT resources available for personnel are in good working order, maintain the computers and all other IT equipment and provide smooth running of the network. He/she will provide continuous technical assistance to all users for any question related to IT equipment and its operation and will ensure compliance with the standards set by the Headquarter IT Department   JOB List of main activities: Administration and management of network: -          Regularly check that the network is working -          Organize network security -          Manage the distribution of network resources (printers, scanners etc.). Internet access: -          Contact different Internet Service Providers -          Choose the provider most compatible with theLogistics Manager. -          Check the conformity of the installation with the Internet Service Provider -          Ensure that authorized users have internet access Workstation configuration: -          Configure mission workstations respecting the standards set by Solidarités International before handing out to a user (Desktop and Laptop) -          Configure mission workstations users to the standards use of the network hard drive. -          Check that every computer uses the standard operating system -          Manage the maintenance of all computer equipment including related items (printers, etc.) -          Check that all IT equipment is protected (uninterruptible power supply, stabiliser, etc.) -          Configure email accounts for all users -          Carry out regular maintenance on IT equipments Maintenance of equipment: -          Deal with requests from users and provide them with technical support. -          Compile a list of breakdowns and keep records of how they were resolved for reference -          Contact the Headquarter IT Department service for any additional technical support -          Confirm with Logistics manager solutions proposed for the resolution of any breakdown or failure   Backup data and security: -          Check that the system is automatically backed up everyweek -          Organize systematic copying of the daily automatic back up to the ‘Mission’ external hard drive for transmission to the logistics manager/logistics coordinator -          Check that designated workstations are securely connected to thebackup system (COBIAN) and inform thelogistics manager about thebackup volume for each user -          Check that each computer uses an up-to-date antivirus (N.B. KASPERSKY is the standard to be used) Monitoring of computer equipment: -          Monitor and records the movement of the smart phone and tablets. -          Keep mission computer equipment up to date -          Carry out regular physical inventories of mission IT equipment every three months. -          Ensure correct use of IT equipment Management of supplies: -          Organize a supply of spare parts for network equipment -          Organize a supply of consumables (printer cartridges, toner, etc.) User support: -          Carry out technical visits to head office when necessary or at the request of the Logistics Manager/Logistics Coordinator. -          Organize training sessions on use of IT equipment for users if necessary (use, maintenance)   Purchases: -          Estimate desirable development of network according to the number of users and the layout of the bases -          Keep an up-to-date price list and index of IT equipment suppliers -          Implement purchases of IT equipment necessary for the mission, respecting the rules and procedures of validation -          Ensure regular contact with suppliers   The above list is a non-exhaustive one, nor limitative. You could be asked other responsibilities and tasks within the framework of your job or logistics tasks on demand of the Logistics Manager. The IT Assistant may be asked to drive SOL cars and respecting the driving policies set by the logistic department.   POSITION LOCATION IN THE ORGANISATIONAL CHART (hierarchical and functional) Under the hierarchical authority of:         Logistician Hierarchical authority (on base) over:   NA Under the functional authority of:    NA Functional authority over:     NA