Csmc Distribution Assistant

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. Role and responsibilities The following is a brief description of the role. The CSMC Distribution Assistant will work with NRC’s CSMC project in the Bekaa valley, where there are currently over 2000 informal settlements for refugees from Syria. The CSMC project involves working with residents of informal settlements to follow-up on gaps and needs in their sites, link them to service providers, and to improve assistance to the most vulnerable persons.  NRC has received funding to undertake multi-purpose cash distributions to severely and highly vulnerable persons within the NRC CSMC areas of intervention. The CSMC Distribution Assistant will work with CSMC colleagues to sensitize the communities on the cash distribution project, and to identify and follow-up with the beneficiaries who will receive the cash. Generic responsibilities Ensure proper implementation of project activities according to NRC policy and regulations and respecting minimum donor requirements. Collaborate with established refugee representatives and committees; Assist the CSMC team in the implementation of information and sensitisation activities; Support CSMC team in meeting regularly with the refugee representatives and assist them in organising meetings; facilitating minutes writing; sensitisation campaigns; information sharing; trainings etc.; Ensure clear communication with beneficiaries, e.g.: Handle any complaints and refer complaints to management and/or through established complaints mechanisms Share appropriate information about the programme with potential or confirmed beneficiaries, local authorities, and the host community, and be available to answer related questions and concerns Call potential or confirmed beneficiaries to give information about upcoming visits and distributions Ensure all paper work is completed accurately, and filed in an organized archive Maintain accurate and up to date records and reports, and be prepared to share these with management when required  Specific responsibilities Assist the CSMC Coordinator/PM  to plan for Household Vulnerability Assessments in areas targeted by the project Conduct home visits to households of potential beneficiaries for assessment, verification, or household follow-up monitoring.  Ensure accuracy of assessments. In conjunction with the Project Coordinator and Project Manager, plan and assist with the facilitation of any activities or trainings related to the Cash distribution project, for example ATM card (or pin) distributions and ATM trainings Refer any needs that are identified  during home visits Work with the Municipal Support Assistant for inclusion of Lebanese beneficiaries in the programme and to ensure appropriate sensitization of both host and refugee communities Participate in any trainings or assessments required by the CSMC, WASH, ICLA, education or Shelter team specific for the project. Critical interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: CSMC: all CSMC team members, but particularly those responsible for the areas of intervention targeted by this project WASH: all WASH staff since this project will be implemented in areas with WASH intervention Shelter: Coordinate on activities linked to shelter condition; where necessary, refer to Shelter for assessment to be included in Shelter SSU programme ICLA: refer cases in need of ICLA support and coordinate on service mapping Local Municipality: working especially with the NRC-supported Municipal Support Assistant Local authorities, partners, donors and beneficiarie  The employee is required to respect the principle of strict confidentiality and the NRC Code of Conduct. The tasks and responsibilities might change during the contract period due to operational needs. Competencies Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 1. Professional competencies These are skills, knowledge and experience that are important for effective performance. Generic professional competencies: Ordinary National Diploma in Social work or other relevant field Minimum 1 year of relevant experience in working with cash distributions and household profiling for refugee response, protection and outreach   Training in protection and humanitarian principles (desirable) Experience of working in the geographical area    Good English language level  Context/ Specific skills, knowledge and experience: Good communication and interpersonal skills Good cultural awareness and sensitivity Highly approachable, trustworthy and understanding of the principles of confidentiality Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus Knowledge of protection issues and programming Good information analysis skills Flexibility, both regarding job tasks and geographical area of work 2. Behavioral competencies (max 6) These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position: Managing resources and achieving results Handling insecure environments Working with people Coping with change Communicate with impact and respect Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: The Job Description The Work and Development Plan The Mid-term/End-of-trial Period Performance Review Template The End-term Performance Review Template The NRC Competency Framework