Protection Social Worker

General objective   Under the direct supervision of the protection team leader and as part of a mobile unit team, the social worker will be in charge of social intervention with families, Lebanese and Syrian, in Saida. He/she will identify families and individuals problems and difficulties and refer them to adequate specialized services (NGOS, MOSA, etc.). S/he will elaborate, follow and evaluate the social project with the concerned families/individual. The social worker will work with the health mobile team and will focus on non-health referrals and community mobilisation including : helping the protection team in encouraging the use of school as community spaces  and identifying dropped out school children to get them back to school.   Responsibilities and tasks   1.     Identification of the most vulnerable people in need Join Outreach unit team during their field visits in order to understand the environment Organize visits in the different activities locations (IS, villages, schools) Conduct interviews with beneficiaries in order to identify vulnerable cases Assess the needs of each cases met   2.     Assessment and follow-up of beneficiaries to ensure social support Assess the needs of the beneficiaries and their families giving particular attention to protection concerns Listen with respect and attention to the beneficiaries Establish a file for each family to note the family situation, plan of intervention, follow up and updates Promote the development and empowerment of people by providing social support to facilitate integration, adaptation, and rehabilitation.   3.     Information and referral  Be knowledgeable of the services provided in the area of intervention by both INGOs, local organizations and institutions  Provide information on the services available to refugees and vulnerable host communities.  Identify the need of referral to specific services and provide required information and documentation  Follow up the referred cases, through the receiving organization and/or the beneficiary, until a clear answer is given or failure recorded   4.     Liaise with concerned internal and external actors Organize information meetings in concerned municipalities in order to explain the role of the Protection Social Worker to the key stakeholders of the villages Produce guidelines (how to conduct an interview, how to refer a social case…) for PU-AMI team Ensure the link between the different departments of PU-AMI to refer the cases depending on the needs (shelter, wash, health…) Refer the family to external actors (MOSA, NGOs…) when needed   5.     Reporting Provide weekly and monthly activity reports to the project manager   The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.   QUALIFICATIONS   Mandatory requirements Language skills: Fluent in Arabic and good command of English (speaking, reading, writing) Education degree: Social Worker or equivalent diploma Work experience: 2 years, preferably with NGOs Computer skills: Good command of Word and Excel Other: -      Valid driving licence (1 year minimum) -      Good knowledge of the Lebanese social system and institutions -      Good knowledge of Saida area, willing to travel daily all over the governorate Behavioural skills: -       Ability to communicate and to listen -       Good analytical skills -       Teamwork -       Good organizational skills -       Respect of professional confidentiality -       Patience   Assets   Interest: Work in humanitarian context and philosophy.   Transversal skills -        Strong motivation to help people in need -        Conflict resolution and diplomacy experience -        Understanding of the political situation in the area -        Reliability -        Ability to take initiative to deal with difficulties encountered in daily work -        Capacity to work in an multidisciplinary and multicultural team -        Ability to adapt or change priorities according to the changing situation within a mission or the organization itself -        Ability to analyse and suggest improvements of the activities -        Well organized and hard worker -        Able to manage stress and pressure -        Ability to remain neutral and put interest of beneficiary population first