Shelter Support Officer

Job Summary The main purpose of the position is to facilitate relations between refugee and host communities as part of ensuring that the refugees are receiving the services that Concern is committed to provide. The role will coordinate with the shelter technical officers to ensure full inclusion of the most vulnerable families in the shelter activities, promoting community cohesion, troubleshoot and facilitate resolution of issues. The officer will be responsible to adequately address the needs relating to tenure situation of the Syrian refugees living in small shelter units. Duties and Responsibilities   Promoting household security of tenure a)      Confirm typology of tenure situations at a household level with negotiations with landowners with the aims of supporting refugees to remain in their location for a set period of time after the improvement of their housing conditions b)      Preparation of contract agreements documentation with adequate filing system c)       Provide guidance to ensure that refugees and stakeholder understand their entitlements and agree to written tenure agreements d)      Advocate for strengthening of housing rights of refugees, when engaging with building owners, local authorities, and particularly the most vulnerable households (female-headed households, persons with disabilities, persons with chronic illness, the elderly and others) e)      Resolve property disputes and prevent evictions or issues as they arise with relevant stakeholders and authorities   Reporting and Communication a)      In coordination with the Shelter team, support Concern to meet its minimum quality and accountability requirements in emergencies b)      Produce weekly/daily progress reports on the contract status and beneficiary participation as required c)       Facilitate communication flows between refugee leaders and Concern staff by providing timely information as required   Adhere to the standards of conduct outlines in the Programme Participant Protection Policy and Concern Code of Conduct.   Support and promote the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to their team, partner organisations and beneficiaries, and be committed to providing a safe working environment.   To contribute to the establishment of preventive measures to reduce the potential for abuse in Concern programme (as per P4 section 6)   Support Concern’s work in Lebanon by undertaking other tasks as appropriate and required   Skills, Qualifications, Experience and Attitude Required University Degree in law, social work or social sciences, or similar Minimum of one year experience in humanitarian organisation Excellent communication skills in Arabic Good knowledge of spoken English is desirable Strong negotiation and mediation skills and ability to work independently Strong organizational skills and able to coordinate and manage a diverse array of activities and stakeholders Report writing skills and computer skills in word processing and spreadsheets Experience in conducting surveys, managing data and statistics is desirable Strong commitment to ensuring the protection of refugees Commitment to Concern equal opportunity and gender practices Commitment to humanitarian principles and values Strong sense of security management and willingness to follow security guidelines and regulations