UNHCR sees significant opportunities in developing a dedicated Middle Donor Programme tailored to donors in the MENA region. A successful Middle Donor Programme will not only grow UNHCR’s income, but also it will offer an attractive proposition to prospect donors prepared to increase their giving levels if they are given the chance.
The incumbent will manage a portfolio of around 3,000 middle donors, lead on the development of the Middle Donor Programme tailored for MENA, besides managing budgets and reports on spending and return on investment. He/She should prepare and submit regular reports on all contacts with donors, prospects and volunteers while maintaining a sufficient records, contact reports and background data to facilitate periodic reports on activities from ROI.
2.2 FUNCTIONAL STATEMENT. Describe the accountabilities, responsibilities and authorities associated with the position.
Accountability (key results that will be achieved)
- Design and set-up of tailored middle donor program for MENA in line with the global middle donor proposition.
- Development of cultivation and fundraising materials.
Responsibility (process and functions undertaken to achieve results)
- Manage a portfolio of around 3,000 middle donors and manage regular communication in cooperation with the Major Donor Program and the IG fundraising unit utilizing existing or newly created communications, appeals and retention activities.
- Manage budgets and report on spending and return on investment.
- Manage the development of all the creative, production and services related to appeals, stewardship communications, etc. and if within the budget develop the new donor acquisition plans for the midlevel program.
- Schedule and set objectives for individual research, cultivation, solicitation, and contacts with high priority donors and prospects: average calls, e-mails and meetings as deemed appropriate for each band of the middle donor program.
- Produce in conjunction with the PSFR Officer the Middle Value Donor budget and provide financial forecasts.
- Contact prospects to determine capability and propensity for joining the middle donors program with an increased level of giving, while achieving individual and department financial goals.
- Assist Leadership Giving (LG) team members with identifying new Major donor prospects from this pool.
- Solicit, negotiate agreement and close gifts with potential donors.
- Participate in annual campaign goals.
- Keep up-to-date with giving techniques and strategies to increase or maintain donations from middle donors.
- Represent UNHCR when appropriate and relevant to the post in mission trips with donors.
- Prepare and submit regular reports on all contacts with donors, prospects, and volunteers and maintain sufficient records, contact reports and background data to facilitate periodic reports on activities from ROI.
- Promote a collegial atmosphere within the organization, working cooperatively with all fundraising officers and staff to help them and the department attain their overall financial and stewardship goals.
- Perform other related duties as required.
Authority (decisions made in executing responsibilities and to achieve results)
- Growth of the middle donor member base across the 2 bands of 1k-5k and 5k-10k.
- Prepare weekly/monthly reports on the progress made and different KPIs.
- Works with cross-functional project teams to create and implement short and long-term online marketing strategies.
Application Deadline
Organisation
Salary Range
Unpaid Position
Contract Type
Full Time
Application Submission Guidelines
If you wish to apply for this vacancy, please submit your letter of motivation and P11 Form by e-mail with the job code number and position title in the subject line to: lebbeprg@unhcr.org by Sunday 6 December 2015. The Personal History Form (P11) is available at the following link: http://www.unhcr.org/recruit/P11_UNHCR.doc No late applications will be accepted. Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.
Requires a Cover Letter?
Yes
Education Degree
Bachelor Degree
Education Degree Details
2.4 ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED.
- Bachelor's degree in Communication, Marketing, Business or other associated field, and/or equivalent work experience. University degree is preferable.
- Minimum 3 years of experience in account and relationship management, handling high profile accounts and/or individuals, previous experience in fundraising and donor services is an asset.
- Knowledge of the UN system preferably with UNHCR or another UN Agency.
- Experience in developing tailored and strategic communication materials for cultivation and solicitation purposes.
- Experience working with individuals and business leaders in the Gulf region, and strong knowledge of the Gulf and Arab market and cultural trends.
2.5 DESIRABLE QUALIFICATIONS & COMPETENCIES.
- Excellent written, interpersonal and oral communication skills are essential.
- Diligent, self-motivated and creative individual with ability to manage multiple areas of responsibility.
- Problem solving and decision making skills, excellent Relationship Management, Customer Service and Communication Skills.
- Ability to independently manage and prioritize multiple simultaneous projects in a fast-paced and busy environment and to delegate task assignments as needed.
- Good judgment, high energy, and positive attitude.
- Target driven and has good knowledge and understanding of ROI.
- Required excellent knowledge of Microsoft Office, Excel, Outlook, and Database Management.
- Fluency in English and Arabic.
- Bachelor's degree in Communication, Marketing, Business or other associated field, and/or equivalent work experience. University degree is preferable.
- Minimum 3 years of experience in account and relationship management, handling high profile accounts and/or individuals, previous experience in fundraising and donor services is an asset.
- Knowledge of the UN system preferably with UNHCR or another UN Agency.
- Experience in developing tailored and strategic communication materials for cultivation and solicitation purposes.
- Experience working with individuals and business leaders in the Gulf region, and strong knowledge of the Gulf and Arab market and cultural trends.
2.5 DESIRABLE QUALIFICATIONS & COMPETENCIES.
- Excellent written, interpersonal and oral communication skills are essential.
- Diligent, self-motivated and creative individual with ability to manage multiple areas of responsibility.
- Problem solving and decision making skills, excellent Relationship Management, Customer Service and Communication Skills.
- Ability to independently manage and prioritize multiple simultaneous projects in a fast-paced and busy environment and to delegate task assignments as needed.
- Good judgment, high energy, and positive attitude.
- Target driven and has good knowledge and understanding of ROI.
- Required excellent knowledge of Microsoft Office, Excel, Outlook, and Database Management.
- Fluency in English and Arabic.
Arabic
Fluent
English
Fluent
Hide guidelines for wrong answers
No