Child Protection- Case Worker

Makhzoumi Foundation Context: Makhzoumi Foundation is a private Lebanese non-profit organization, established in 1997. Our ultimate mission is to empower Lebanese citizens - through improving their socioeconomic status, healthcare provisions, and environmental awareness, and by encouraging their quest for education - thereby enabling them to independently develop and progress their local communities, and to subsequently enhance the country’s civil society on a national scale. For the last three years, in response to the on-going refugee crisis in Lebanon, the Makhzoumi Foundation Relief and Humanitarian Services Unit (MFRHSU)has been working from our Beirut office to deliver emergency and recovery projects in Hygiene, Shelter, Protection, Health and Livelihood Recovery sectors. The Makhzoumi Foundation is now expanding its remit through a new project to offer Child Protection Case Management services to both Palestine Refugee and vulnerable Lebanese children living in the Beirut/Mount Lebanon area. Makhzoumi Foundation will establish a new team that will provide support to children who are at risk and families in need. SCOPE OF WORK: MFRHSU is seeking Child Protection Case Workers and to conduct all steps of the case management process for an assigned number of individual children vulnerable to abuse, exploitation, neglect and violence, and their families. Caseworkers will also be involved in the delivery of awareness sessions to children and caregivers within the community, participating in the identification of and engagement with Community Outreach Volunteers, and support the establishment of committees from the local communities to promote Child Protection issues. This is will be the first project within Beirut/Mount Lebanon to provide specific child protection case management services to the Palestine Refugee community and will therefore require a particular skill set and aptitude in order to engage the community positively and effectively. Job Overview: General duties and responsibilities: • To ensure cases harmed or at risk of being harmed are identified and receive individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow ups for an assigned case load • To provide support to vulnerable children and families with protection concerns in the process of psychosocial support and case management. • To directly work with other caseworkers and service providers on management of caseload and referral • Act at all times according to guiding principles of Child Protection case management including: • Do no harm • Acting according to the best interests of the child/survivor • A Survivor centred approach • Ensuring confidentiality • Prioritization according to safety concerns • Anti-discriminatory practice • Ensuring accountability • Respecting professional boundaries and avoiding conflicts of interest Case Management: • Participate in and support the identification of individual cases identified by the team or referred by other agencies. • Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioural, and social factors as well as resources and strengths that impact the individual well-being. • Plan with the Team Manager to conduct home visits to assess the living conditions of the cases. • Ensure the preparation of accurate case plans for high-risk cases identified with clear outcomes and time-frames. • In collaboration with the Supervisor, advocate with different institutions and service providers in the area of intervention to help beneficiaries to access needed resources and services, and ensure good coordination for prompt referral, follow up and information sharing. • Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness. • Collect accurate and confidential data on GBV service provision using the GBV Information Management System (SGBV Cases) • Monitor and follow up the outcome of the assistance provided. • Be available to provide basic emotional support for urgent cases. • Participate in management of the hotline. • Participate in weekly casework allocation and planning meetings. • Ensure that data protection protocols are respected. • Be available to participate in meetings and training in and outside the centre including case management meetings, case conference meetings or any other meetings when required. • Communicate regularly with the supervisor for updates on achievements and challenges • Accomplish any other assignments allocated by line managers. Psychosocial activities: • Participate and collaborate in recreational, psychosocial, awareness activities conducted in or outside of the centre. • Support the organization of specific events or activities inside or outside of the centre. Key Working Relationships: Position Reports to: Team Manager/Senior Social Worker Indirect Reporting: Protection Coordinator/Unit Manager Other Internal and/or external contacts: Internal: other members of the team and other MF programs in the field External: local partner Monitoring and Reporting: • Provide daily and weekly updates to the Team Manager on cases assessed and supported. • Support the Team Manager in the production of daily weekly reports. • Contribute to the update of the Makhzoumi Foundation case management system. Knowledge, Skills and Abilities: • Excellent communication and interpersonal skills • Good computer skills (PowerPoint, Word, Excel…) • Well-developed organizational and planning skills • Self-motivation and strong team spirit • Native Arabic speaker and fluent in English • Excellent reporting skills • Dynamic personality and ability to work under pressure • Familiar with the Practical Guidance for Case Management document. • Commitment to the values, vision and mission of the Makhzoumi Foundation • Commitment to the Makhzoumi Foundation code of conduct • Awareness of the Minimum Standards for Child Protection in Humanitarian Action (http://www.cpwg.net) • Awareness of the IASC Guidelines for Gender-based Violence Interventions in Humanitarian Settings Education & Experience: • Minimum Bachelor’s Degree in Social work, Counselling, Psychology, Mental Health or other related field. • 1 years work experience minimum of implementing child protection programs, preferable social work or case management, in humanitarian or development settings • Experience in working in a cross cultural environment preferable Working Environment: Office work and field visits.