Response Program Officer

The Response Program Officer is responsible to oversee the work of the GBV Case Workers regarding the provision of quality efficient case management and psychosocial support services, as well as referrals to other service providers as needed. REPORTING LINES: Post holder reports to: Women and Girls Safe Space Manager KEY RESPONSIBILITIES:  Oversee the work of GBV Case Workers in providing direct support and counseling to vulnerable women and girls;  Ensure the provision of quality case management;  Ensure that all the services offered are in compliance with standards and tools. Monitoring & Reporting:  Prepare and submit to the Women and Girls Safe Space Manager the monthly and 3‐month work plans in a timely manner;  Receive, review, analyze and compile reports received from the field;  Provide on the job coaching to case workers in the field;  Participate in weekly internal meetings and monthly team meetings to ensure adherence to standards of appropriate case management;  Coordinate with and represent ABAAD at Working Group meetings. Coordination:  As requested undertake/participate in liaison, coordination, and information sharing activities with national NGOs, international organizations, donors and government Other duties as assigned by the supervisor  Continuously coordinate with GBV Case Workers and field working groups for referral pathways in target areas;  Make recommendations to WGSS Program Management team. SKILLS AND COMPETENCIES:  MA in social work or a BA with at least 5 years experience  Knowledge of GBV prevention and response  Knowledge of case management principles  Strong case management experience based on survivor‐centered approach  Experience working with refugees and other groups  Familiarity with GBV data collection system and safe and ethical guidelines  Ability to work with both adult and child survivors  Respect guiding principles of safety, confidentiality, non‐discrimination.  Strong communication and interpersonal skills  Commitment to human rights and gender equality  Flexible pro‐active attitude  Ability to work well as an individual and in a team  Ability to manage an unpredictable workload in a challenging environment  Ability to work across socio‐cultural and religious contexts  Belief in ABAAD’s mission and vision  Respect for ABAAD Code of Conduct and its PSEA Policy  Languages: Fluency in spoken and written Arabic, clear and concise reporting in English is strongly preferred. French is a plus  Must be computer literate, including Microsoft Word and Excel.