External On-Call Escorts For The North

II. Organizational Context and Scope

Surface transportation from the field to Beirut is organized for a variety of purposes: selection mission interviews, visa applications, pre-departure orientation sessions, health assessments, etc. Escorts are responsible to ensure a safe and smooth journey for refugees travelling by bus or taxi from the field office to Beirut. Under the direct supervision of the Operations Officer, and in close coordination with the Field Team Leader, the incumbent is responsible to:

III. Responsibilities and Accountabilities

1. Assist refugees and migrants travelling under auspices of IOM on ground movements between the field and Beirut.

 

1. Verify refugees’ and migrants’ identities upon embarkation based on the bus manifests received from the office.  

 

1. Distribute food to refugees at embarkation points, and report any discrepancies in breakfast packages.

 

1. Act as IOM liaison at border, police or other check points to ensure smooth and safe passage.

 

1. Coordinate arrival/departures to/from destination with the relevant focal point (RSM, VAC, MHAC, PDO, etc.).

 

1. Attend to any special needs for refugees and other migrants, including medical cases and unaccompanied minors.

 

1. When applicable, escort refugees to hotels for overnight accommodation, and assist with room allocations and needs at the hotel until check-out. Ensure refugees embark buses to next destination.

 

1. Inform field team leader and relevant colleagues in the Beirut office immediately of any delays, no shows, incidents or other unforeseen circumstances.

 

1. Provide general support to the operations department.

 

1. Perform any other duties that may be assigned.

 

NOTE: Duties are usually performed starting early hours and may include long working days and overnights.

 

IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies

Behavioural

Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Monitors own work to correct errors

Client Orientation

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients

Continuous Learning

• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and

procedures

Professionalism

• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and

promotes equal gender participation

• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to

relevant cultural contexts

Teamwork

• Actively contributes to an effective, collegial, and agreeable team

environment

• Contributes to, and follows team objectives
• Seeks input and feedback from others
• Actively supports and implements final group decisions
• Takes joint responsibility for team's work