Information Technology (It) Officer

The IT Officer is responsible for assisting and facilitating the installation, configuration, staff training and operations of IT activities in IRC Lebanon country program. The IT Officer will work closely with the Supply Chain Coordinator, Regional ICT Coordinator, Director of Field IT and all program sectors to ensure proper IT functioning and support. Major Responsibilities:  Installation & Configuration of: Servers, desktop/laptop hardware and software, and peripherals. Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate.   Windows 7 operating system.  Maintenance, Repair & Security: Perform preventative maintenance on all IRC computers and network resources. Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions. Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. Create and maintain IRC computer software/hardware inventory ensuring accuracy. Create and maintain network documenation to include IP address, system access, email creation system, upgrades and changes to original network, etc. Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects. Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity Training, Evaluation, & Testing: Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.  Test and evaluate new technology.  Prepare and submit reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans. Policies & Protocols: Develop appropriate protocols for regular maintenance of all IRC computer related equipment. Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements in Region. Personal Characteristics: Strong sense of personal integrity. Attention to detail. Strong supervisory skills. Ability to multi-task. Team spirit and problem solving abilities. Key Working Relationships: Position Reports to:  Supply Chain Coordinator in Beirut HQ and technically to Regional ICT Coordinator. Position directly supervises:  IT Assistant Indirect Reporting:   Other Internal and/or external contacts: Internal: Procurement team, Finance Team, Programs team External:  Service providers, Suppliers. Job Requirements: Interest in humanitarian and refugee issues College Degree in Computer Science or equivalent technical work experience. CCNA courses desired, MCSE or equivalent experience is required. PC Support experience, A+ Certification desired.  At least three years’ experience in IT profession Outlook experience required. Experience installing, configuring and managing both wired and wireless LAN, and firewalls. Computer imaging skills required.   Excellent communication and interpersonal skills required Working Environment:  The position will be based in Beirut with travel to Field Sites.