It Administrator

BACKGROUND The Lebanon Industry Value Chain Development (LIVCD) is a five year program funded by the United States Agency for International Development (USAID) and implemented under the leadership of Development Alternatives, Inc. (DAI).  LIVCD Project aims to increase the competitiveness of selected value chains, expand the number of Micro and Small and Medium Enterprises that can compete in selected markets, improve linkages between those firms and other actors throughout the value chain, increase the gross value of products and services in local and export markets, and expand exports.   OBJECTIVES The Information Technology (IT) Administrator is responsible for the IT needs of LIVCD, including system installations, maintenance, support and technical consultations to clients. S/he is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. Responsibilities also include assisting in the setup, maintenance and troubleshooting of the LANs (Local Area Networks) at the various project offices.  He is also responsible for the setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners. He will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and email.    General Tasks Properly maintain all computer, communications, and multimedia equipment in the LIVCD project office and field offices. Assist all LIVCD staff with computer-related problems, requests, or questions. Work with the Office Manager to resolve problems with network connection caused by factors other than the information technology equipment (electricity, facilities, etc). Maintain email accounts for all staff and confidentiality of all passwords and other restricted information. Ensure proper functioning of all communications, satellite, computer, and multimedia equipment. Work with the Operations Manager on specifications and procurement activities related to information technology, communications, and multimedia equipment. Quickly respond to problems or interruption in network access. Maintain a website for the LIVCD project;   Specific Tasks Local network maintenance and installation (cabling, HUBs and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP). Ensuring the proper inventory of all project IT property is accurate, updated, and complete. WAN connectivity and maintenance (Internet connection and services, Leased line, ISDN and dial-up connection and devices configuration and maintenance). Server and server application maintenance and installation (Hardware integration, Windows 2003 server installation and maintenance, LAN and WAN connectivity, Lotus Domino and messaging system, FTP services, Kaspersky Antivirus Business Security installation and maintenance). Client computer hardware and application installation, configuration and maintenance (Laptops, Desktops, MS Windows XP, MS Office Suite, Lotus Notes and other mail clients, Kaspersky AV). Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination. Administer IP PBX extensions and maintain IP PBX hardware and phones.   Supervision The IT Administrator will work under the direction and report to the Operations Manager.