Office Clerk

General objective The Office Clerk is responsible for receiving the calls of the hotline and the office line and for welcoming all the people at PU-AMI premise. He / She is also responsible for the correct and timely computerization of all data collected at field level by the project staff. Responsabilities and tasks Receptionist Ø To answer the hotline calls and the office main line calls. Ø To analyze each case to provide the callers with the relevant information or refer them to the staff in charge when needed. Ø To communicate the case to the relevant person in charge in a synthetic and coherent way. Ø To fill the Internal Referral Logbook with accurate data when needed. Ø To welcome all guests visiting the office with a professional attitude. Ø To know and update the internal and external contact lists Data Entry To translate data from Arabic to English and from English to Arabic (if needed) To ensure timely and correct data entry of the Phone/Visits logbook in the database To support data entry activities when requested To scan documents when needed and deliver it to the corresponding employee To support the Information Manager with the data analysis of the Phone/Visits logbook The tasks and responsabilities defined in this job description are not exhaustive and can evolve depending on the project needs. Mandatory requierements Language Skills            :  Fluent in English and Arabic, (speaking/reading/writing). Education Degree       :  University degree or Technical diploma in a Social Sciences field. Work experience        :  Experience in NGOs / Private Sector Computer Skills           : Excellent knowledge of Word,Excel and Access (Data Manipulation and Report generation) Very Good Typing Skills Assets Other  knowledge       : Acquaintance with INGO' rules, procedures and regulations Interest                             : Work in relief, interest for refugees issues Transversal skills -          Honest and trustworthy -          Reliable, rigorous and well organised -          Able to manage priorities, take initiatives and work without constant supervision