Head Of Human Resources

Background The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to survive. In response to the influx of Syrian refugees in Lebanon, the IRC has launched a multi-sectoral relief program in Lebanon.  The program will provide assistance to refugees and host communities in Mount Lebanon, the North and Bekaa Valley. Position Overview The HR Coordinator is responsible for managing the HR staff (HR Managers, Officers and Assistants) and leading the overall HR functions including staff recruitment, contracts management, skills development, performance management and orientation. The HR Coordinator reports directly to the Country Director, takes direction on IRC global initiatives from the Regional HR Director and collaborates with all departments on human resources matters.  The HR Coordinator will direct and develop HR capacity and infrastructure in the Lebanon country program to ensure efficient and effective support for the growing organization which will reach over 200 workers in 2014. The HR Coordinator will adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk and ensure economy and efficiency of work processes.   Responsibilities Co-Lead implementation for IRC’s new Global HR Operating Policies and Procedures Ensure all Generalist HR activities are carried-out in adherence to these standards Serve as the primary source of HR knowledge in response to employee and/or supervisor requests, be well versed in IRC Global HR Policies, and provide weekly, monthly and quarterly HR metrics as required Work with the Senior Management team to determine workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to facilitate nationalizing roles and staff retention Manage, train, mentor HR team; create detailed plan to build capacity for every HR staff, including performance objectives, recruitment and commitment to development Oversee full-cycle recruitment process and directly recruit senior-level positions; Develop candidate rosters, employ traditional sourcing strategies, actively network and employ innovative, creative recruiting methods to hire the best talent Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency Prepare all job offers and contracts and ensure internal equity Manage the onboarding and transition system ensuring that all new hires and transferring staff receive all relevant information and support as outlined in IRC Connect and the Global HR polices and procedures Lead the performance management process including creating a plan to manage annual reviews, conduct training on goal-setting, utilize budgets to organize development activities and work one-on-one with managers and employees In partnership with the Regional HR Director and HR Manager define and review salary structure; In conjunction with the Country Director and Finance Controller, coordinate annual compensation review process and compensation adjustments Manage benefit plans and communicate updates Oversee HR-related administrative duties and ensure they are compliant with existing legal and government reporting requirements Spearhead internal staff communications, team-building and employee engagement activities Ensure that the HR team is working in a harmonized manner with consistency among application of policy throughout all offices, and identify and implement mechanisms to ensure cooperation, communication and teamwork Serve as an ambassador and champion for the IRC Way: Standards for Professional Code of Conduct; escalate code of conduct issues to the Country Director and Regional HR Director for additional support and to ensure issue is resolved and appropriate follow-up is carried out Advise supervisors in determining appropriate disciplinary plans of action Lead all employee relations with professional grace; lead investigations to resolve issues/conflict in the workplace Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements On an as needed basis liaise with the local legal counsel on HR issues that requires legal interpretations Lead exit management procedure to ensure seamless and positive transition for departing employee Elevate requests as needed to the Country Director and/or Regional HR Director Key Working Relationships  In this position the incumbent will report to the Country Director The position will directly supervise the Human Resource Manager and Officers There will be technical support from the Regional HR Director and Regional HR Coordinator The incumbent will work with all staff and departments within Lebanon and will work with external parties including the International NGO HR forum, HQ-HR and Regional HR Coordinator and other relevant stakeholders Qualifications Bachelors and/or Masters University degree in HR Management, Business Administration, Law, or related field 8-10 years’ experience as an HR generalist, including recruitment, performance management, compensation, training and development and HR Administration 3+ years staff management experience in a fast-paced environment Experience with Applicant Tracking systems is preferred; recruitment experience is required Strategic leadership experience managing an HR function for large budget programs in the INGO sector is strongly preferred Strategic experience with managing staff, global workforce planning, and development of HR processes during in a start-up phase is a plus Top-tier written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development in English and Arabic Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace Highly collaborative and able to establish positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity Very strong proficiency in MS Word, Excel, and PowerPoint is required Desire to continually learn and develop is a must Working knowledge of Lebanese labor law is required Fluency in English, both written and spoken; Arabic or French are required