Case Management Officer - Beirut

BackgroundThe International Rescue Committee is an international organization specializing in emergency and humanitarian programming existing since 1933 and working in more than 40 countries. In response to the influx of Syrian refugees in Lebanon, the IRC started a Women’s Protection and Empowerment (WPE) program and a Livelihood program in 2012 with program strategies implemented in various locations in the Northern and Bekaa Governorates. IRC is now complementing their response with a Child Protection (CP) program, including a joint UNHCR/IRC Case Management Coaching Program to build the capacity of caseworkers and social workers throughout Lebanon. Position OverviewThe CP Case Management (CM) Officer will play a pivotal role in the overall management of the inter-agency child protection case management coaching program, including by coordinating training sessions and peer-to-peer groups, and developing technical guidance. The CP Case Management Officer will be responsible for the coordination in support for the caseworkers and social workers throughout Lebanon, assisting the CP CM Manager in building their capacity and improving best practice in case management in the emergency response. The CP CM Officer will also supervise a team of Case Management Trainers and coordinate the delivery of frontliners training on safe identification and referral. The CM Officer ensures regular documentation of the CP CM Coaching Program, helps to identify lessons learned, and contributes to the development of technical tools. The CP CM also delivers training to IRC CM staff and helps to ensure CP Minimum Standards and CM guidelines are followed. The CM officer works in close collaboration with multiple agencies providing CP case management services and the IRC case management team. Responsibilities Coordinate training and coaching sessions for the UNHCR/IRC CP CM Coaching Program Ensure the delivery of technically correct trainings on identification and referral through a team of CM trainers Provide technical support to the IRC case management team through training and coaching  This position will report to the CP Case Management Manager CM Coaching Program Ensure that the Case Management trainings and peer-to-peer groups are organized in a timely manner and support inter-agency coordination Document trainings and coaching sessions, identifying best practices and disseminating technical material In collaboration with the CP CM Manager develop trainings and capacity building plans for the CM coaching program Contribute to the development of technical tools and guidance for caseworkers and social workers Supervise team of CM trainers and contribute to development of training on safe identification and referral for frontliners IRC CM Program Provide technical support to IRC caseworkers in coordination with field-based CM Officers  Facilitate and co-facilitate CM training to case worker, para case worker and frontliners Assist in the development of CM tools and internal SOPs for IRC’s CM program Attend case management meetings in the field periodically and provide technical advice Grant Monitoring & Reporting Develop weekly and monthly plan for the CM trainers Revise and compile weekly/ monthly reports on inter-agency trainings and coaching events Assist with all relevant financial documentation is completed accurately as required by IRC finance policy. Coordination & Representation Facilitate inter-agency collaboration and coordination as part of the CP CM Coaching Program Liaise and collaborate with other CM actors when required  Maintain positive coordination and relationships with partner and other IRC sector staff. Other Ensure activities are done in accordance with IRC logistics policy and in a timely manner to ensure the successful implementation of programs; Other duties as assigned by the supervisor to enable and develop IRC programs Professional Standards All IRC staff are required to adhere to THE IRC Way Standards for Professional Conduct, child safeguarding policy and the IRC country employment policies. Requirements University degree in law, social work, sociology or relevant field Experience in working with children  Social work experience mandatory Management experience mandatory Training and coaching experience preferable Experience in working in emergencies preferable  Three years of relevant work experience in the area of child protection including case management  Knowledge and understanding of CP Minimum Standards, UNCRC and CPiE preferable Ability to develop partnerships, network and attend coordination meeting Strong diplomacy and communication skills  Written and Oral Fluency in Arabic and English mandatory Knowledge of case management database / documentation practices preferred Proficient in Word and Excel