Senior Information Field Officer

NRC has established a Community Centre for displaced Syrians in Tyre and, through its Information, Counselling and Legal Assistance (ICLA) programme has started to provide outreach services throughout the South.  This Community Centre project reaches out to Syrian families in and around the areas of Tyre and the South. NRC seeks to provide information and counselling services relating to access to services; documentation and other related matters.  NRC also aims to strengthen the understanding of any protection and legal issues faced by those displaced and, in coordination with other actors, identify ways to address these issues. The Senior Information Field Officer (IFO) is expected to represent Norwegian Refugee Council (NRC) Lebanon in a respectful and professional manner and always act in accordance with the NRC Code of Conduct. Job Purpose The Senior IFO will work with the Information and Counselling Assistance (ICLA) team in the South to oversee the provision of quality information and counselling to beneficiaries and, through this work, better understand the protection and legal situation for the communities affected.  The Senior IFO will organise and oversee the provision of ICLA services in the Tyre Community Centre and as outreach throughout the South, in coordination with the ICLA Field Coordinator. Duties and Responsibilities (all in coordination with the ICLA team in the South)   Organise and oversee the ICLA South Outreach team and coordinate outreach activities, in coordination with the ICLA Field Coordinator.  With ICLA team, identify appropriate locations for ICLA outreach, including mobile information, counselling and legal services. Provide direct supervision of ICLA South Outreach team in close coordination with the ICLA Field Coordinator, FM South, ICLA PM and ICLA PC. Assist with overseeing implementation of the ICLA programme in the South in accordance with ICLA strategy and workplans. Document technical issues and questions and report to the ICLA Field Coordinator with suggested ways of addressing them. Assist with standardisation of NRC protection and information response (including upholding structure, methodology and procedures) in the South and, as relevant, throughout Lebanon. Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC staff. Maintain archiving system up to date (both in hardcopies and electronically). Assist in designing the needed forms, questionnaires and other templates. Oversee use of ICLA template documentation by all ICLA South Outreach team. Assist with preparation of outreach work and materials in the field. Participate in preparation of mapping (including written format) of relevant services being provided by other actors and updated on regular basis, in coordination with ICLA Field Coordinator. Identify and assess main protection and information needs of target communities. Conduct information and counselling sessions for beneficiaries in the Centre and in the course of outreach work (including mobile information clinics). Assist in the sensitisation of the refugee and host communities on the existing activities offered at the Centre. Prepare documents containing legal and related information for target communities. Participate in oversight of legal consultants providing legal assistance. Hold regular meetings with ICLA South Outreach team and other NRC core competencies. Contribute to the development of referral mechanisms in collaboration with the UN, other NGOs and NRC Managers. Attend and participate in relevant external meetings (on behalf of NRC), in coordination with relevant NRC staff, including ICLA Field Coordinator and FM South. Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project, including identifying key members of the refugee and host community for information dissemination. Assist in providing information to and cooperation with community representatives and relevant authorities. Have a clear idea about activities other institutions working in the same area are carrying out with displaced Syrians and, as relevant, attend coordination and protection meetings. Contribute to preparation of relevant documents (including brochures, information notes, information board updates) for target communities. As needed and requested by ICLA Field Coordinator, assist ICLA team with provision of ICLA services in the field (including information and counselling sessions, referrals, meetings, etc.). Understand and be able to explain to others work of NRC Shelter, NRC Education and NRC ICLA activities. Coordinate with other NRC staff at field level and work closely with ICLA Field Coordinator, Information Field Officers and other Community Centre staff. Receive technical input from ICLA Lebanon team and work closely with ICLA Beirut team on protection and legal assessments. Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project. Participate in monitoring and following-up on the quality of services provided at the Centre and as outreach. Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC staff. Carry out administrative tasks as agreed upon. Perform any other task as assigned by ICLA Field Coordinator. Experience required - Experience in legal and/or protection work. - At least 3 years of experience in similar positions. - Proven experience in providing information and counselling services. - Proven experience in collecting information and writing reports. - Proven experience in community sensitisation/mobilisation. - Ability to work under pressure. - Team spirit. - Flexibility. - Strong communication (fluency in Arabic and English necessary) and organisational skills.  - Strong Computer Skills (Word, Excel, Powerpoint).