Help Desk

MAJOR TASKS Support beneficiaries through providing information relating to services provided By World Vision and partner organizations, upon request refer beneficiaries us per subject needs. Listen and collect complaints and suggestion from beneficiaries regarding WV activities, staff conduct, and other stakeholders. Issue periodic and systematic assessment reports on observations and collected complaints and provide feedback for the distribution department to better orient activities in line with beneficiary needs and suggestions. Keep proper Filing of complaints and assessment reports for accountability and audit purposes. Respond to complaints and guide beneficiaries that seek help through contacting WV hotlines Preferred Skills, Knowledge and Experience   Personal Management including initiative, self motivation and direction Ability to set priorities and undertake new tasks quickly Willing to work at odd hours when necessary Ability to communicate effectively with a wide range of audiences Cross –cultural sensitivity, flexible worldview, emotional maturity and physical stamina. Ability to work in and contribute to team building environment Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments and physical hardship conditions with limited resources Willing to work at odd hours when necessary Previous work experience with communities Good interpersonal and communication skill Excellent understanding of local culture and language