Case Worker

Duties & Responsibilities:

• Identify individual cases in collaboration with CP Mount Lebanon team and through regular presence in the community;
• Accept referrals from other agencies and community partners;
• Provide individual case management for children and their families in accordance with all case management steps and related tools and procedures and the National SOP;
• Ensure the correct documentation and compilation of CM forms in accordance with all case management steps and related tools and procedures and the National SOP;
• Update regularly the database to ensure a comprehensive record of the database;
• Ensure that all cases are addressed immediately and shared with the supervisor ;
• Work closely with the other organization in order to ensure smooth referral;
• Participate actively in weekly case management team meetings;
• Provide ongoing support to families, foster and alternative care systems;
• Communicate regularly with supervisor, Project Manager and CM Specialist for updates on achievements and challenges;
• Collaborate closely with the other members of the CM team and the CP team;
• Directly communicate with other caseworkers and service providers as part of conducting individual case management;
• Regularly attend case management meetings at field level;
• Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to management and  liaising with community leaders and other external parties as required to maintain/enhance the security environment for programs;
• To comply with the TDH IT Code of Conduct ;

Qualification and Experience: 

• A university degree in social and behavioral sciences, preferable Social Work or Psychology;
• At least 1 year of experience in Case Management & field of emergency;
• Proven experience in Child Protection;
• Ability to work well in a team, under pressure and in response to changing needs;
• Experience in and knowledge of the Syrian situation and response is considered a strong asset;
• High-level of communication skills;
• Commitment to the aims, principles and values of TDH IT;
• Personal qualities: Team spirit, good communication skills, time management and organizational skills, accountability, excellent capacity of problem solving;
• Fluency in written and spoken Arabic and English;
• Valid Lebanese driving license is compulsory;
• Microsoft Office: Word and Excel is a must;
• Availability of a car is an asset;
• Working Environment:  70% field work;