Knowledge Management Officer

General objective of the job

The Knowledge Management Officer is responsible for the management, maintenance and development of all Salesforce system. S/he delivers technical support advice and support for curriculum related activities.

S/he acts as a Database Support & Implementation Officer.

Position in the organisation

The Knowledge Management Officer is part of the Research, Monitoring and Evaluation department reporting to the Research, Monitoring & Evaluation  Advisor.

S/he does not manage staff.

Result areas

Providing MIS implementation & Support

• Establishing the needs of users and monitoring user access and security;
• Monitoring performance and managing parameters to provide fast responses to front-end users;
• Considering both back-end organization of data and front-end accessibility for end-users;
• Maintaining data standards, including adherence to the Data Protection Act;
• Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);
• Controlling access permissions and privileges;
• Developing, managing and testing back-up and recovery plans;
• Ensuring that storage and archiving procedures are functioning correctly;
• Capacity planning;
• Working closely with  project managers, database programmers;
• Communicating regularly with technical, applications and operational staff to ensure database integrity and security;
• Deal with requests from users and provide them with technical support ;

Result: MIS implementation & Support is given to staff in such a way that issues are resolved at all times.

Knowledge and Experience

Relevant academic background (MIS, Computer Science, or relevant work experience …)

Minimum of 3 years of relevant experience in a similar position;

Salesforce knowledge is a plus.

Skills and Competencies

Knowledge of program development, Database & Sharing systems;

Planning, analytical and organizational capabilities;

Strong planning and organizing skills to handle many tasks with deadlines.

Fluent English and Arabic;

Team player;

Result focused and cost-conscious;

Ability to work independently as well as cooperatively with team members;
 

“Commitment to the vision and goals of War Child Holland in Lebanon, including adherence to the Child Safety Policy, is essential”