ICT and Logistic Officer

General objective of the job

 The ICT and Logistics is responsible for the management, maintenance and development of all ICT equipment, in addition to the Logistical & Administrative support for War Child Lebanon Operation Team.

 Position in the organization

 The ICT and Logistics Officer is part of the Operations Department reporting to the Operations Advisor.

S/he does not manage staff.

 Result areas

 Providing ICT support

• Installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Assists in planning and implementing changes to elements of the ICT service;
• Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly;
• Detects, diagnose and resolve most PC, printer and peripheral device faults;
• Provide timely and professional, client level technical support for our WCH community.
• Collaborate as a team member on technology initiatives and projects.
• Maintain a commitment to continual self-improvement through regular professional development opportunities.
• Install and deploy new equipment, and perform hardware/software upgrades and installations.
• Managing positive relationships with our technical support providers and vendors.
• Research equipment, software or other solutions and recommend improvements.
• Deliver ICT supports for our Partners.
• Visiting the field to perform normal support for our staff and partners.
• Perform Data Collection & app Update for CWTL Tablets in the field.

Result: ICT technical support is given to staff in such a way that issues are resolved at all times.

Handling logistic and administrative support:

 Provides logistical and administrative support. Tasks include:

• Ensure logistics requirements take gender-specific needs into consideration
• Develop reports on material and personnel movements and various operational logistics problems
• Responsible for proper maintenance of assets and office equipment Keep updated file for maintenance
• Check the proper functioning of stock procedures (in/out registration), check of stocks on regular basis and report to line supervisor
• Checking on weekly base the requirement for the guest house and maintenance needed.
• Routinely liaise with administration department, and logistic coordinator.
• Establish reports based on logistics movements and distribute them according to requirements;
• Identify, mobilize resources, implement and report on special logistics operations;
• Ensure that accurate and complete accounting, reporting and internal control systems are functioning and that all relevant records are maintained;
• Ensure adequate logistics preparedness through contingency planning and continuous logistics preparedness reviews;
• Support logistics staff in other offices

Result: Logistic & Administrative support is given to staff in such a way that issues are resolved at all times.