Project Coordinator | Embrace, Lebanon

The following core values are expected of a Project Manager:

Core Values

• Respect: To consider all individuals worthy of high regard
• Integrity: To adhere to the highest moral and ethical principles in fulfilling the mission of the National Suicide Prevention Helpline
• Compassion: To understand another person’s condition from their perspective and strive to respond to their needs
• Inclusiveness: To actively include key stakeholders in decision making and the implementation of the strategic goals of the National Suicide Prevention Helpline
• Accountability: To acknowledge and assume responsibility for all actions and decisions undertaken within the organization
• Collaboration: To actively seek partners and engage them in fulfilling the mission and vision of the National Suicide Prevention Helpline

Position Qualifications:

Education:

Eligible applicants must hold a Master’s degree in either business/public administration, psychology or a related field along with relative administrative experience.

Skills:

• Organized and professional
• Excellent customer service and communication skills
• Able to work under pressure and remain composed during crisis situations
• Research experience and knowledge of SPSS is a requirement***
• Fundraising experience is a plus

Language:

Proficient in reading, writing, and speaking Arabic and English

Responsibilities of the Project Manager:

1. Embrace LifeLine Project Related Duties:

• Ensure optimum operation of the call center of the helpline [daily basis]
• Develop and maintain schedules of helpline operators and follow up with volunteers for scheduling including logging in and out of operators [weekly basis]
• Meet and orient new volunteers at the call center of the helpline [quarterly]
• Assist helpline operators with set up and transfer at the start and end of shifts [daily basis]
• Maintain stock supplies at the call center, as needed [monthly basis]
• Communicate with suppliers including IT for software and hardware updates [monthly basis or upon need]
• Perform various administrative duties and other tasks, as assigned
• Assist in updating and maintaining the budget for operations [monthly basis]
• Assist helpline supervisor in interventions during high risk and emergency situations, when needed [upon need]
• Assist in organizing activities to enhance and maintain well-being of volunteers [monthly basis or upon need] 
• Assist in reviewing and updating policies and procedures regularly [quarterly or upon need]
• Assist in implementing a comprehensive monitoring and evaluation (M&E) plan
• Communicate with outside agencies, including Ministry of Public Health (MOPH), police, civil defense, Red Cross, emergency service providers, or referral sources,
• Report concerns to the helpline supervisor
• Develop content for awareness session or trainings as needed
• Generally support and encourage operators in their work
• Maintain a supportive, clean, and organized work environment

      B. Fundraising

• Identify and track relevant upcoming local and international funding opportunities
• Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships
• Prepare and submit grants
• Contribute to the expansion of the organization

     C. Research

• Assist in the coordination and implementation of ongoing research
• Write research proposals, draft scientific manuscripts
• Data collection, Data entry and Data analysis