Social Worker (helpline)

GVC – Social Worker (Helpline)                         

GVC is an Italian NGO founded in 1971. Actually is working in 22 countries worldwide. GVC presence in Lebanon dates back to the begin of Syrian Crisis and since then GVC has been implementing emergency and development projects in Bekaa financed by International Donors mainly in WASH sector.

GVC is actually recruiting personnel to cover the position of 1 Social Workers (helpline) to support activities in Bekaa.

Position Title:                   Social Worker (Helpline)

Reporting to:                        Protection Officer

Duty station:                        Al Ain/Baalbek

Salary grade:                         G3/L2

OBJECTIVES:

• Responsible for the helpline as an effective mechanism for community members to request for assistance and reporting misconduct;
• Develop and monitor a communication plan for the helpline;
• Responsible for community empowerment by increasing their knowledge and access to services;
• Ensure prompt response to emergency cases informing Protection Officer immediately.

MAIN DUTIES AND RESPONSIBILITIES

• Respond to GVC helpline calls ensuring confidentiality and privacy are respected;
• Record all calls data in GVC platform in compliance with GVC accountability principles;
• Provide information requested to callers;
• Forward referrals to Protection Officer;
• Contribute to periodical update of service mapping in collaboration with the Protection Officer;
• Timely refer to Protection Officer and Emergency Officer on individuals and HH in need of emergency support;
• Develop and monitor a communication plan for the helpline to be distributed within GVC area of intervention to support and promote self-referrals;
• Ensure community awareness of service providers within their area (e.g. notice boards materials, awareness raising, …);
• Document complaints received through the helpline as per SoP and in ABSOLUT respect of privacy and confidentiality of person reporting and person allegedly responsible.

REPORTING

• Weekly and monthly reporting to Protection Officer as per GVC internal forms.

QUALIFICATIONS

• Bachelor Degree in social science, anthropology, or similar subject;
• At least 2 years of previous experience in the humanitarian sector or social welfare;
• Good knowledge of Microsoft Office, in particular Word and Excel;
• Previous work in NGOs will be an asset;
• Driving licence.

PERSONAL AND INTER-PERSONAL SKILLS

• Arabic and good knowledge of English
• Good communication skills
• Understanding of and commitment to humanitarian principles and values
• Highly organised and able to work respecting deadlines
• Passionate in the job, flexibility and willingness to work long hours
• Ability to work in team with respect
• Being flexible and with the ability to adjust to changes and new requirements

EMPLOYEMENT CONDITIONS

• Contract duration: 10 months full-time with possibility to renew;
• Required Starting Date: ASAP
• Duty Station: 100% North Bekaa (GVC Al Ain Office or Baalbek).

APPLICATION PROCESS

• The application should be in English including CV and motivation letter.
• Please submit your application to vacancies@gvc-lb.org write as Subject to of the Email GVC Social Worker (helpline)
• Applications in Arabic will not be considered.
• Deadline for submitting the application: 28th May 2018 (Applications received after this deadline will not be considered)
• Only shortlisted candidates will be contacted.