Sales and Customer Services Trainer

About the job

The Sales and Customer Services Trainer is responsible to provide the trainees with the required basic Sales and Customer Services knowledge covering Indoor Sales and Customer Services, Sales and Marketing, Cashier, and basic Phone etiquette tasks.​

Your main duties and responsibilities will be:

• Plan and prepare well-structured, clearly presented lessons appropriate to the abilities of all students and the syllabus being taught. Implement trainee-centered teaching methods, and diverse teaching techniques to encourage participation. 

• Participate in the preparation of the curriculum and Syllabus that satisfy the objectives of the course and include basic Sales and Customer Services principles topics as follows:  

- Sales and Marketing : Sales Processes, selling approaches, prospecting, Outdoor sales procedures. 

- Customer Services : Customer service processes, Customer identification, Phone etiquette, Problem Solving, Cross selling / Up-selling. 

- Cashier : Cashier role overview, Duties and responsibilities, Cash handling policies, Cash register, Refund, Training on cash box and Barcode reader. 

• Create lesson plans, presentations, visual aids and other training materials as required stating the objectives of each method used and respecting the developed curriculum. 

• Vulnerable beneficiaries selected by DRC,  

• Mixed classes of Youth and Adults (18-50 years old), Lebanese and Syrians, Male and Female. ​

About you

To be successful in this role we expect you to have a Bachelor Degree in Business or equivalent major. Moreover, we also expect the following:  ​

Required

• 1 to 2 years’ experience teaching in private sector or NGOs. 

• Experience working as a Sales representative or Marketing in the private sector for a minimum of 1 year. 

• Demonstrated understanding of working with vulnerable trainees from different backgrounds. 

• Personal capabilities: Team work, flexibility, integrity, conflict resolution capabilities, ability to handle pressure well and work in cross-cultural setting. 

• Arabic : Native 

• English: Advanced.​

In this position, you are expected to demonstrate DRC’ five core competencies:   

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback.   
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly.   
• Demonstrating integrity: You act in line with DRC’s vision and values. ​

We offer

• Contract length: till the end of December 2018, maximum of 120 hours per contractual period 
• Level:  12.5$ per hour 
• Duty Station: Akkar 
• Start date: First of October 2018​

“DRC is going through a global process of International Position Evaluation. This process started in 2017 and will be finalized by the end of 2018. All candidates should note that the advertised title can be amended upon the final result of this IPE process, and the decision will be shared during the recruitment process if possible or later on during the employment.”

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact dolene.khairallah@drclebanon.dk.​

Application process 

Interested? Then apply for this position by clicking on the apply button or go to www.drc.ngo under current vacancies. 

All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email to Dolene Khairallah will not be considered.​

Closing date for applications: 21st of September 2018 

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport. 

For further information about the Danish Refugee Council, please consult our website drc.ngo.