Case Worker

Duties and Responsibilities

General duties and responsibilities:

• To ensure cases harmed or at risk of being harmed are identified and receive individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow-ups for an assigned caseload.
• To provide support to vulnerable women and girls with protection concerns in the process of psychosocial support and case management.
• To directly work with other caseworkers and service providers on the management of caseload and referral Act at all times according to guiding principles of GBV case management including A Survivor centred approach Ensuring confidentiality Prioritization according to safety concerns Anti-discriminatory practice.
• Ensuring accountability respecting professional boundaries and avoiding conflicts of interest.

Case Management:

• Participate in and support the identification of individual cases identified by the team or referred by other agencies.
• Identify appropriate spaces to provide case management in mobile settings following principles of safety and respect; make recommendations to ensure spaces are made safe and appropriate for case management
• Conduct a psychosocial assessment of vulnerable cases, including environmental, emotional, behavioural, and social factors as well as resources and strengths that impact the individual well-being.
• Plan with the GBV supervisor to conduct home visits to assess the living conditions of the cases.
• Ensure the preparation of accurate case plans for high-risk cases identified with clear outcomes and time-frame.
• Advocate with different institutions and service providers to help beneficiaries to access needed resources and services.
• In collaboration with the Supervisor and coordination, ensure coordination with other service providers in the area of intervention for prompt referral, follow up and information sharing.
• Manage, fill, and archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.
• Collect accurate and confidential data on GBV service provision using the GBV Information Management System (GBV Cases) Monitor and follow up the outcome of the assistance provided.
•  Be available to provide basic emotional support for urgent cases.
• Participate in the management of the hotline.
• Participate in weekly casework allocation and planning meetings.
• Ensure that data protection protocols are respected.
• Be available to participate in meetings and training in and outside the centre including case management meetings, case conference meetings or any other meetings when required.
• Communicate regularly with the coordinator and GBV supervisor for updates on achievements and challenges.
• Communicate and coordinate with the legal committee at RDFL.
•  Accomplish any other assignments allocated by line managers. 

Psychosocial activities:

• Participate and collaborate in recreational, psychosocial, and awareness activities conducted in or outside of the centre.
• Support the organization of specific events or activities inside or outside of the centre.
• Work closely with all Psychosocial Support Workers    

Qualifications

• A University degree in social sciences, guidance and counselling or relevant fields.
• Minimum of two (2) years of experience working with vulnerable communities
• Professional training in Gender-based violence.
• Experience in protection interventions in line with Refugees operation
• Experience working with Non‐Governmental organizations.
• Good knowledge of English (written and spoken)
• Good communication skills and ability to conduct training and awareness
• Computer skills.
• Good self-organization and good management skills.