- Assist in the coordination, implementation, and monitoring and evaluation of all aspects of the project.
- Ensure that all conditions in the project proposal signed between IOM and the German government are adhered to by the staff under his/her daily supervision;
- Supervise, lead and build capacity of the FAP Migrant Service Assistants in order to implement operations efficiently and effectively;
- Manage day-to-day activities in the FAP - ensuring smooth and efficient operations in close coordination with the Project Coordinator, including liaising with the German consulate representatives and other relevant stakeholders, as well as coordinating and overseeing logistical/administrative support as requested;
- Monitor the implementation of operations, regularly make suggestions on how to improve efficiency and effectiveness and bring problems or issues to the attention of the supervisor in a timely manner;
- Ensure an adequate level of staffing to perform the office duties, and ensure to timely arrange recruitment of project staff as needed in close coordination with the Project Coordinator. Conduct the performance evaluation of processing staff and take relevant actions in case of underperformance.
- Oversee the provision of the correct information on proper completion of application forms,; streamline arrangements for receipt of applications including biometric collection; record, dispatch to and follow up on applications and return of passports to the applicants; arrange appointments for visa applicants who require interview at the Consulate, as required.
- Responsible for the beginning and end of day reconciliation of all files and visa fees, ensure accuracy, timely accounting, reporting and depositing of all fees collected;
- Provide excellent customer service to applicants at all times, in full compliance with the Service Standards.
- Ensure data accuracy for all records in Beirut and report these periodically in a timely manner as per donor requirement; maintain a high degree of skill in using IOM internal software platforms;
- Maintain a professional appearance and migrant-friendly demeanour at all times;
- Maintain positive working relationships with German Consulate staff locally and with local authorities;
- Develop and maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload.
- Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions.
- Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
- Perform any other duties as may be assigned.
Intervention Sectors
Refugees
Location
- Lebanon
- Mount Lebanon
Application Deadline
Organisation
Salary Range
> 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
Please indicate in the email subject the position title you are applying for
Requires a Cover Letter?
Yes
Experience Requirements
2 to 3 years
Education Degree
Bachelor Degree
Education Degree Details
• University degree or equivalent in Business Management, Social Science or related discipline preferred;
• Minimum two years of relevant professional experience in a similar setting & capacity; supervisory experience; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.
• Strong interpersonal & intercultural skills with an attention to detail
• Minimum two years of relevant professional experience in a similar setting & capacity; supervisory experience; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.
• Strong interpersonal & intercultural skills with an attention to detail
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No