Quality Officer - South (Tyr) - (Repost)

Summary and Background:

The Quality Officer will be in charge of monitoring the quality initiatives in the respective field area. S/He will coordinate with colleagues at IMC and supported primary health care centers to identify gaps and develop improvement plans in the supported facilities and services. The incumbent plays a key role in supporting the health facilities to achieve quality targets according to guidelines and protocols informed by Ministry of Public Health (MoPH) and WHO.

Main Tasks:

• Perform regular quality supervisory visits to supported facilities for assessment, monitoring, and guidance.
• Conduct a range of quality assurance tasks including observations, audits, completion of checklists and others.
• Identify gaps in health services at supported facilities based on MoPH standards.
• Support IMC field staff in conducting needs assessments and participatory assessments to identify additional gaps and areas of improvement
• Identify priorities and support in development of quality improvement plans in collaboration with the health facilities and the field staff
• Offer technical support and mentoring to achieve quality improvement
• Track performance of the supported facilities towards meeting a set of quality improvement indicators
• Evaluate the facility’s monthly performance against defined targets to determine clinic staff incentive provision
• Collect all supporting documents for the incentive provision
• Track the budget vs. the actual incentive provision for the quality program on a monthly basis with the PDQM and finance if needed.
• Perform any other duties as requested

Reporting:

• Work with the field team to ensure regular collection of the quality program data and documentation as per grant and reporting requirements.
• Submit regular qualitative reports on the quality updates within the respective area
• Maintain detailed records on quality assessments, indicators, performance and trends
• Prepare statistics on quality performance and quality success stories as relevant

Minimum Qualifications

Academic and professional

Possession of a nursing or medical degree required; Masters in Public Health is a plus

Experience

Experience with auditing and monitoring of health service delivery and quality initiatives is required. Experience working with an NGO is preferable.

Language

Fluent command of written and spoken Arabic and English (note: reporting is in English)

Computer skills

Good command of Microsoft Word and Excel for generating reports

Personal Qualifications

1. Core knowledge of public health principles and techniques
2. Working knowledge of the Ministry of Public Health in Lebanon policies and protocols
3. Excellent communication skills
4. Able to take initiative within a defined framework
5. Flexible and creative
6. Able to work under stress
7. Strong commitment to work, the organization and its values