MEL Coordinator - (Applications will only be accepted if submitted online, through the URL link provided)

Program Summary

Mercy Corps is implementing the “Holistic Humanitarian Assistance to Syrian Refugees and Host Communities in Lebanon Program” (HHAP). The HHAP program aims to provide multi-sector humanitarian assistance to improve the wellbeing of conflict affected Syrian refugees and vulnerable host communities in Lebanon through integrated WASH services and facilities, livelihood opportunities and Sexual Gender Based Violence (SGBV) prevention and response services. The project is being implemented in the Governorates of Bekaa, Hermel-Baalbek, South Lebanon, and Nabatieh, funded by the Bureau of Population, Refugees and Migration (BPRM) for 24 months. The program takes a multi-faceted approach to achieve this goal by: (1) improving access to water and sanitation facilities and promoting improved hygiene practices; (2) creating short-term livelihood opportunities through Labor Intensive Projects (LIP); and (3) reducing SGBV through increased awareness and improved access to quality services. This will be accomplished through carefully sequencing and integrating activities, with WASH and livelihood activities integrating SGBV risk mitigation in their design and implementation.

General Position Summary

The MEL Coordinator will contribute to the quality assurance of program implementation and ensure that the program is meeting its deliverables, as well as developing tools and reports to demonstrate the impact and results of program implementation.  S/he will develop and maintain data management systems. The MEL Coordinator is responsible for supporting Mercy Corps staff to regularly collect, enter, verify, and analyze data and work with the MEL team to make timely adjustments to measure the impact of Mercy Corps’ programs and to ensure M&E data is accurately incorporated into all organizational reports and information products. S/he will ensure the collection and analysis of useful, timely and actionable information for managers and decision-makers, and contribute to the frequent review, reflection and key learning processes to improve performance.

Essential Job Responsibilities

Monitoring and Evaluation

• Work with program teams, partners and M&E focal points to integrate M&E into ongoing project planning and implementation systems and ensure adherence to Mercy Corps M&E minimum standards
• Assist with the development of appropriate monitoring, tracking and reporting systems, tools and templates that enhance monitoring of project outputs and quality, generate quality evidence on project impact and promote and ensure use of data for decision-making processes;
• Assist the program team to develop and promote the use of standard indicators, tools and forms (as appropriate) and M&E practices across the project and coordinate the collection of information required for country-level management;
• Coordinate assessments and evaluations;
• Ensure that monitoring plans are developed for the program and ensure that regular monitoring visits are conducted by MEL staff to the different project locations, ensure that minimum standards are being met, and that reports are shared with the program teams;
• Work with partners and program team to gather success stories and anecdotal evidence of program impact to share for outreach and with donors.

Data Analysis and Reporting

• Work as part of a broader team to design, facilitate and support data collection and analysis systems including baseline, annual, and end line surveys, regular monitoring, data collection and analysis, feedback and reporting;
• Generate data reports (tables/graphs/reports) from the database at regular intervals, ensuring reports/information are available for program implementation staff as required.
• Facilitate data analysis with program implementation team as requested;
• Conduct regular field visits to ensure all elements of the data system is being utilized effectively, assessing and identifying breakdowns and areas that require clarifications and improvements;
• Coordinate with field team and partners to implement system corrections and adjustments, solving operational issues and documenting actions taken and next steps
• Work with program teams to ensure data analysis and reports are integrated into programmatic decision making to improve impact of the program;
• Contribute to monthly reports and other ad hoc reports to meet donor and internal requirements;
• Report program achievements on TOLA, Activity Info, and other relevant reporting mechanisms;

Capacity Building

• Conduct a needs assessment for the partners and determine a M&E training plan and tools to support staff;
• Conduct a needs assessment for coaches and implement an induction on M&E and a training plan to inform coaches about the importance of M&E and how information feeds into the program;
• Develop training material and implement training plan based on the assessment needs and gaps of partners and M&E focal persons;
• Build the capacity of all relevant team members to develop and maintain a robust M&E system;
• Review partner reports and provide feedback and comments to improve reporting quality;
• Adapt existing protocols and plans to mentor and coach colleagues to build their capacity to enable them to develop high quality reports.

Database Management

• Develop and manage a program database that improves Mercy Corps’ ability to inform program implementation, analyze data, and represent impact to key stakeholders;
• Contribute to understanding of and support for mobile data collection hardware and software, including Commcare and Tableau;

• Ensure all relevant program staff are able to utilize the database to analyze program information and results;
• Design, adapt and maintain the database in conjunction with the MEL team to match strategic program or implementation changes;
• Review data being collected in order to locate and fix problems with data entry or integrity;
• Document database contents, protocols and update manuals for smooth functioning of the data management system;
• Manage regular synchronizations of data;
• Troubleshoot front and back end issues with the database, including any synchronization issues with field-level data entry.

Representation and Coordination

• Represent Mercy Corps at the cluster meetings as and when requested by the Sector or Program Manager;
• As required, liaise with local officials including the Local and the Regional Water Utility, Sanitation Utility, local NGOs and project partners, and other community members to ensure support for and acceptance of Mercy Corps projects;
• Participate in internal office coordination and planning meetings and workshops.
• Take the lead on updating sector coordination tools including 3W and WAP live tool.
• Act as the focal point for referrals through RIMS system.

Accountability

• Coordinate with the team to build systems that promote beneficiary accountability by ensuring that communities participate in initial assessments and program design;
• Coordinate with program teams to ensure that communities are informed about our programs and what we do, are aware of their entitlements, are comfortable to give feedback and that feedback is used to improve the quality of our programs

• Ensure that Mercy Corps’ Community Feedback and Accountability Mechanism is clearly communicated to project beneficiaries, and that the hotline numbers are visible to end beneficiaries throughout the program.
• Ensure all activities are gender sensitive and follow Mercy Corps’ Gender Equity Policy;

• Apply Do No Harm standards to ensure activities do not have detrimental effects on vulnerable communities;
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission;
• Other assigned tasks, as necessary.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Supervisory Responsibility

MEL Officer, MEL Volunteers

Accountability

Reports Directly To: WASH Sector Manager

Works Directly With: MERL Specialist, MERL Advisor, Reporting & IM Coordinator, HHAP Program Manager, HHAP Project Managers, GBV Senior Coordinator, WASH Coordinator, GBV Coordinators, HHAP  Program Support Coordinator, BPRM field teams, GATES Project Coordinator, MEL teams at Mercy Corps.

Knowledge and Experience

• • BA/S or equivalent, preferable in water resources studies, social sciences, public administration, international development or other relevant disciplines;

• • At least 4 years M&E and/or experience;
  • Fluent in both spoken and written Arabic and English;
  • Previous experience working with international and/or local NGOs;
  • Advanced computer skills and experience developing data management systems including ONA/KoBo/ODK are required;

• • Extensive experience in field survey/data collection techniques, data entry, data verification, management and analysis;
  • Information management proficiency, including the use of mapping tools;
  • Knowledge of humanitarian standards and codes, including SPHERE and HAP;
  • Willingness to travel throughout the country;

• • Strong team coordination, listening, and consensus building skills.

Success Factors

The successful MEL Coordinator will be bright, energetic, hard-working and eager to learn.  S/he will take a deep personal interest in humanitarian and development assistance.  S/he will be attentive to detail and able to carry out assigned tasks in a timely manner and according to a very high standard of quality.  S/he will be creative and flexible, contributing to developing and encouraging new and innovative solutions, but at the same time will not have any difficulty in adhering to systems and procedures. S/he will strictly follow all protocols related to safety and security, and holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Mercy Corps’ values.