Accountability Officer

Main Responsibilities are:

1. Support the Business Development & Quality Assurance Manager in designing and rolling out an effective Accountability system.
2. Validate feedback and complaints received through different channels,
3. Ensure proper follow up is done/appropriate action is taken (by the relevant/responsible department)
4. Close complaints after providing complainants with the response/feedback.
5. Generate Weekly, Monthly and End of Year reports
6. Coordinate with the Business Development & Quality Assurance Manager and project staff to development accountability information materials.
7. Raise awareness and provide information regarding Accountability system and channels.
8. Conduct capacity building for staff on the Accountability system and guidelines.
9. Support the Business Development & Quality Assurance Manager in the development of an internal accountability mechanism that facilitate and encourage the whistleblower approach
10. Coordinating with various employers and developing an employment database for DOT Lebanon youth
11. Establishing a strong relationship with potential youth employers
12. Setting up a coordination mechanism with value chain entities and NGOs
13. Working on the development of a referral system
14. Perform other duties as required