Senior Case Manager

The candidate will be contracted by Mouvement Social

Mouvement Social (MS) has been working since 1961 towards sustainable development over all the Lebanese soil in a secular and nondiscriminatory approach. It aims to build a fair and humane society, to improve the citizenship and autonomy of the underprivileged through socio-economic development projects and to implicate Lebanese youths in the development and improvement of their society. Mouvement Social works to build social support networks as well as empower individuals to engage in the wider community. MS does not simply intervene on behalf of its beneficiaries to improve their access to their rights; it mainly works to increase societal awareness of social issues and lobbies decision makers (lawmakers) to promote policies that take into consideration the basic rights and needs of the underprivileged.  Programs tackles alphabetization and education; youth socioeconomic empowerment; prevention and protection for children, youth and women; as well as support of local develop and citizenship with municipalities. MS action is implemented through 12 centers (Halba, Tripoli, Zahleh, Kfar Zabad, Bourj Hammoud, Sin El Fil, Jnah, Ghobeiry, Nabatiyeh, Saïda, Roumieh prison, Barbar El Khazen prison), working directly with the local communities and local authorities in coordination with the headquarters in Badaro.

Through SDCs and Mobile Units when needed

Team management

Guarantee that all codes of ethics of staff members are being met

Guarantee that all ToRs are integrated, and ensure that all relevant tasks are being applied

Guarantee a high efficiency of provision of services through a dedicated team work, and ensure that all team members are recognized and empowered, and that time and resource management are prioritized

Provide technical support to case management team

Facilitate or assist the referral to specialized services

Ensure continuity of case management services after the project

Guarantee that all team members are provided with self-care and staff-care techniques

Apply the pair work system under the guidelines of the Project manager and the SDC director when applicable

Coaching and supervision

Ensure that all new cases are equally divided among team members and monitored

Ensure that all data-entry/reporting relevant to confidential information is protected and updated on a daily basis

Guarantee the proposal use of National Case management SOP’s tools

Guarantee that all internal procedures as well as all tentative National SOP’s relevant to CP and/or GBV Case Management are implemented and followed

Guarantee that all new procedures and/or amendments, whether internal or external are taken into consideration and that all team members are relevantly informed and/or trained     

Guarantee that all designed forms and formats are used and duly filled by relevant team members

Ensure SMART objectives for all relevant team members in relevance to their ToRs

In-house meetings

Organize and conduct weekly meetings for an overall monitoring of ongoing cases

Specify daily time-frames to be consulted by the team when needed

Participate in a monthly coordination meeting with the Senior Educator to tackle referrals and mutual activities

Participate in a monthly coordination meeting with the Project Manager for overall assessment of activities and timeframes, and to respond effectively to any program technical need and support

External meetings and Capacity Building

Take an active role in all relevant Working Group designed by national or international partners and Case Management conference and ensure the dissemination of relevant MoM

Participate in all capacity-building trainings relevant to the SCM ToRs and ensure that proper feedback is provided internally and externally

Requested Profile

Master degree in Social Work or Psychology, or any relevant university qualifications.

At least 4 years of experience in 2018

Previous work in SDCs or MoSA is a plus

Excellent knowledge of Lebanese Institutions and policies, especially of the Ministry of Social Affairs, the Ministry of Justice, and the Ministry of Education and Higher Education

Excellent knowledge of CP and GBV National SOP’s

Excellent knowledge of CP and GBV Minimum Standards

Excellent skills in team management, time management and organizational competencies

Excellent knowledge of the Lebanese context and of the relationship between host and refugee communities

Excellent knowledge of national and international NGO’s, as well as CP and GBV working groups, task forces and other relevant committees

Excellent knowledge of all Microsoft Office tools, as well as data management

Good knowledge of international donors

Good writing skills