Operations Manager

The operations manager will be responsible for contributing to three areas at CLS:

Project management support

• Develop project planning in coordination with project managers on all CLS projects.
• Oversee and direct the administrative aspects of all CLS projects such as scheduling, reporting to donors, maintaining effective systems, and meeting deadlines.
• Coordinate project meetings as the principal liaison with governmental offices, NGOs, and other project stakeholders.
• Direct the ethics approval processes as the liaison with the IRB office at LAU.
• Oversee projects’ budgets with the projects managers, finance, and the CLS director.
• Review and finalize all contracts and operational invoices and ensure they are submitted for payment in coordination with the CLS project managers.

Quality Systems Management

• Analyze and develop the centre’s quality management system in order to identify problem areas, propose solutions, and implement changes.
• Support the implementation of the centre’s policies.
• Contribute to the development and implementation of the centre’s strategy
• Monitor internal HR systems and ensure compliance.
• Provide a solid leadership model for the employees and encouraging them to meet their targets.
• Detect skill and performance gaps in employees to target opportunities for professional development or recruit new staff to fill identified gaps.
• Facilitate communication and coordination between several research groups and departments.
• Supervise the overall communication, media and dissemination plans for CLS.
• Communicate employee issues with the director and devise ways of resolving problems and complaints
• Communicate with legal counsel to ensure all processes remain compliant with governmental or grants’ regulations

Capital development support

• Work with team members to identify new research and funding opportunities
• Provide technical support to the research team in the process of developing research proposals.

Essential requirements

• Ten years of experience in project management preferably in academic, research organisations or NGO sector.
• Leading teams over 15 persons and more.
• Knowledge in any of the following fields of refugees, education, disability.
• Experience in applying to research grants and proposal writing.
• Experience in executing projects and meeting targets
• Work in a collaborative manner with the team members.
• Understand general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
• Ability to build consensus and relationships among managers, partners and employees.
• Excellent communication skills.
• Solid understanding of financial management.
• Fluent in English and Arabic (reading, speaking and writing)

Desirable

• Research experience in the field of social studies.
• Writing research proposals and grant applications
• Experience in the academic or NGO sectors.