Case Management Supervisor

Specific responsibilities: 

• Supervise and monitor the Case Management process and ensure that cases under assistance receive all the care and support needed;

• Ensure and monitor the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected;
• Review staff caseloads to ensure they are manageable and share challenges with senior management;
• Support individual cases where required and provide regular monitoring of all aspects of case management services;
• Ensure that staff gaps do not result in breaches in the support to beneficiaries, and support CM Specialist in addressing such issues in the capacity building plan;
• Review, analyze and report on trends in the case management to inform programming;
• Facilitate and attend case conferences for complex cases. Ensure case conferences are called involving relevant stakeholders;
• Ensure the dissemination of information from senior management to CM team;
• Ensure access to activity material and  logistic support, and set eligibility criteria for material in collaboration with the Project Manager;
• Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately;
• Assist the CM Specialist and CP Expert in developing capacity building plans;
• Monitor the case management process using the supervisor’s supervision and monitoring tools;

•  Conduct weekly case management meeting with CM team to ensure the dissemination of important information from the field and other sectors in the area;

• Enhance the capacity of TDH IT to safely identify and refer CP and other vulnerable cases;
• Ensure the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to children;
• Support the CM Specialist in providing technical advice to case workers on the identified cases;
• Ensure that the identified and referred cases are followed up in an agreed time frame;
• Other duties as assigned by the Project Manager;