Quality Officer - Beirut and Mount Lebanon

Background:

The Quality program aims to improve performance of the PHCC level through supporting the center to implement selected MoPH standards.

Job Purpose:

The Quality Officer will be in charge of monitoring the quality initiatives in the respective field area. S/He will coordinate with colleagues at IMC and supported primary health care centers to identify gaps and develop improvement plans in the supported facilities and services. The incumbent plays a key role in supporting the health facilities to achieve quality targets according to guidelines and protocols informed by Ministry of Public Health (MoPH) and WHO.

Main Responsibilities:

• Perform regular quality supervisory visits to supported facilities for assessment, monitoring, and guidance.
• Conduct a range of quality assurance tasks including observations, audits, completion of checklists and others.
• Identify gaps in health services at supported facilities based on MoPH standards.
• Conduct needs assessments and participatory assessments to identify additional gaps and areas of improvement
• Identify priorities and support in development of quality improvement plans in collaboration with the health facilities and the field staff
• Offer technical support and mentoring to achieve quality improvement
• Track performance of the supported facilities towards meeting a set of quality improvement indicators
• Evaluate the facility’s monthly performance against defined targets to determine clinic staff incentive provision
• Collect all supporting documents for the incentive provision
• Perform patient file monitoring
• Track the budget vs. the actual incentive provision for the quality program on a monthly basis with the QM and finance if needed.
• Perform any other duties as requested
• Reporting:

• ·        Work with the field team to ensure regular
  collection of the quality program data and documentation as per grant and
  reporting requirements.

  ·        Submit regular qualitative reports on the
  quality updates within the respective area

  ·        Maintain detailed records on quality
  assessments, indicators, performance and trends

  ·        Prepare statistics on quality performance
  and quality success stories as relevant

Experience:

Experience with auditing and monitoring of health service delivery and quality initiatives is required.  Desirable: Experience working with an NGO is preferable.

Competency: 

Core knowledge of public health principles and techniques

Working knowledge of the Ministry of Public Health in Lebanon policies and protocols

Excellent communication skills

Able to take initiative within a defined framework

Flexible and creative

Able to work under stress

Strong commitment to work, the organization and its values

General specifications for all positions:

• Experience in working closely with community members throughout a program cycle

• Experience in or understanding of program accountability principles
• Knowledge of, respect and empathy for the communities we are working with
• Commitment to championing community and partner points of view
• Strong understanding of the project cycle and of M&E systems
• Good interpersonal and influencing skills
• Non-discriminatory and readiness to involve men, women, girls and boys from diverse backgrounds, particularly the most marginalized segments of the community
• Very good listening and facilitation skills – capable of managing and facilitating group discussions with program participants, local officials, partners and all levels of staff
• Ability to mobilize people – to develop and maintain relationships with staff and communities to ensure their participation in International Medical Corps ways of working