Floor Assistant

I. INTRODUCTION

NGO's Background Information

The Lebanon Reforestation Initiative (LRI) is a Lebanese NGO registered at the Ministry of Interior and Municipalities under no. 1186 on 18 June 2014. LRI started as a project launched in 2010 by the United States Forest Service (USFS) Office of International Programs (IP) through the support and funding of the United States Agency for International Development (USAID). LRI's mission is to restore Lebanon's native forests and to instill commitment to reforestation and wildfire prevention and response, through capacity building of local communities and organizations.

LRI has signed an MOU with Ehmej Municipality to support in the management of Arz Ehmej, the ecotourism/conservation area in Ehmej.

II. PURPOSE OF THE POSITION

LRI seeks a full-time Floor Assistant for Arz Ehmej for the period of one year, renewable based on available funding and performance. The Floor Assistant will help in managing table reservations and service to restaurant visitors.

The Floor Assistant is expected to support the Floor Supervisor and replace him/her in case of absence for the following duties related to the Arz Ehmej activities:

• Support in the provision of snacks and drinks for the restaurant visitors;
• Manage table reservations in the outdoor seating area;
• Enter data on POS;
• Provide table service when needed;
• Support in customer service and support as needed;
• Support in delivering breakfast to Bungalow visitors;
• Communicate missing/needed stock items to the Reservation & Sales Coordinator;
• Support in driving the cleaning staff to and from bungalows at check-out;
• Ensure proper implementation of COVID-19 safety measures in the outdoor restaurant area and report lack of compliance to Arz Ehmej Project Manager;
• Assist in any other related activities may reasonably be required.

III. REQUIREMENTS

The Floor Assistant should possess the following competencies, skills, and experience:

• Proven practical knowledge in the field of hospitality, customer service, ecotourism or related fields;
• At least 3 years of relevant experience;
• Strong analytical, communication and inter-personal skills;
• Living in Ehmej;
• Good language skills; 
• Fluency in English, French and Arabic;
• Good Math skills and accuracy in data entry.