Information Management and Data Technical Officer

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Background:

The NRC Information, Counselling and Legal assistance (ICLA) programme in Lebanon started in 2012, providing legal aid to refugees from Syria.

The ICLA programme in Lebanon is focused on the provision of information, counselling and legal assistance services on civil documentation, legal residency, housing, land and property and employment rights.

The ICLA programme also conducts capacity building activities for relevant stakeholders and advocacy actions, on legal protection aspects.

2. Role and Responsibilities:

The purpose of the Information Management and Data Technical Officer position is to collect, manage and process the data produced by the ICLA Lebanon programme and conduct the corresponding analysis and reports.

The position is based within the ICLA national team in Beirut and will report to the ICLA Lebanon Specialist. The Information Management and Data Technical Officer will operate in coordination with the ICLA Coordinator, ICLA field teams and corresponding Database Officers, the NRC Lebanon M&E team and MERO office, in particular the Information Management and Data Technical Officer.

General Responsibilities:

1. Ensure adherence with NRC policies, tools, handbooks and guidelines
2. Ensure compliance with the ICLA strategy, tools, handbooks, guidelines and standards.
3. Contribute to the development and implementation of procedures, tools and deliverables regarding information and data produced by the ICLA programme, in particular within the UNHCR regional project
4. Collect, organize and process relevant data produced by ICLA Lebanon
5. Contribute to the identification and analysis of relevant protection trends
6. Promote new technical solutions for data management improvement
7. Contribute to the preparation and implementation of data collection exercises, assessments and surveys
8. Contribute to ICLA reports, briefing notes and factsheets
9. Provide technical support to ICLA field teams
10. Support ICLA Lebanon Digital initiatives
11. Ensure that NRC’s related activities are implemented within NRC’s protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action
12. Ensure that all protection-related cases are referred to the concerned referral focal point and to the Protection Coordinator.

Specific Responsibilities:

• Act as data management and focal point for the ICLA Lebanon programme
• Act as a focal point for Digital ICLA initiatives on social media, usage of digital technology and information dissemination
• Extract and process ICLA data for research and legal analysis purposes
• Provide technical inputs about data collection methodologies, data analysis and reporting
• Develop new data collection and data analysis tools
• Carry out data analysis of relevant information produced by ICLA and other sources.
• Support in the planning and implementation of data collection activities.
• Frequently review ICLA data collected to ensure consistency, completeness and accuracy.
• Conduct regular data cleaning processes
• Code surveys as needed in KOBO, or other software if needed. 
• Prepare infographics, reports and dashboards on trends, developments, and data analyzed
• Contribute to the development of Power BI reports
• Ensure data confidentiality and abide data protection principles

Coordinate activities with Project Managers and ICLA Database Officers in field areas and liaise with NRC Lebanon M&E team

Critical Interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• ICLA National Team members
• ICLA Field teams
• M&E team
• Information Management and Data Technical Officer, MERO
• Regional ICLA Advisor - MERO
• Syria Crisis ICLA Research Advisor – MERO
• Durable Solution Unit - MERO

3. Competencies:

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

• 1. 1. 1. Professional competencies:
• Bachelor degree in computer science, statistics, social sciences, economics, public health, or any other related field; 
• Minimum 2 to 3 years of experience in information / data management, preferably in development or humanitarian organisations

• Proficiency in survey design tools (i.e KOBO) is required
• Proficiency in data visualization tools -  Power BI is an asset
• Experience and proven interest in digital solutions and technologies
• Fluent in English and Arabic, both written and spoken  
• Proficiency in MS Office applications (advanced Excel skills required) and Office 365
• Previous experience from working in complex and volatile contexts 

• 1. 1. 2. Behavioral Competencies:
• Planning and delivering results
• Analysing
• Working with people
• Handling insecure environments
• Analysing
• Communicating with impact and respect