Case and Outreach worker

Key tasks and responsibilities:

On the individual level:

• Provide crisis intervention and long term support and care to victims such as meeting victims in the field, assessing imminent risks and needs, developing a safety plan, providing supportive counseling, coordinating with resource persons in order to reach the desired services, etc.;
• Conduct visits to detention places and provide socio-legal counselling to women in detention;
• Co-operate the helpline of the Anti-trafficking Unit;
• Assist the beneficiary in obtaining the desired services such as accessing a safe shelter; seeking medical examination, participating in recreational activities, etc.;
• Assist the beneficiary in accessing justice and undertake the necessary measures such as coordinating with KAFA’s lawyer, approaching authorities, attending police or judicial investigation, etc.;
• Liaise and coordinate with external service providers to ensure a comprehensive support to the beneficiary;
• Act according to the best interest of the beneficiary by adopting a survivor-centered approach;
• Adhere to strict standards of confidentiality when dealing with human rights and SGBV victims and beneficiaries, and abide by KAFA’s established guidelines for dealing with sexual and gender-based violence and exploitation;
• Be regularly available and reachable outside regular working hours to address emergencies.

On the group and community level:

• Conduct frequent field visits to relevant communities or groups at risk and assess their needs;
• Organize outreach activities, and design and deliver psychosocial activities;
• Deliver awareness sessions on labor and sexual exploitation;
• Attend community or groups’ events when relevant.

On the institutional level:

• Maintain regular communication with the management in order to ensure a coordinated response and evaluate priorities of action;
• Prepare progress reports regularly, and ensure proper documentation and updating of the individual files of the cases;
• Monitoring and Evaluation: periodically reassess beneficiaries’ needs and progress in meeting the objectives defined for each beneficiary;
• Enter data regularly in KAFA’s case management database and ensure quality of data;
• Represent KAFA in relevant forums and meetings;
• Abide by KAFA’s values, mission and vision, and policies;
• Keeps track of latest developments in social work area as well as changes in national legislation policies and practices related to GBV survivors.

Qualifications and requirements:

• University degree in social work;
• A minimum of 5 years of practical experience and case management and awareness work with vulnerable groups particularly with women;
• A proven record of SGBV knowledge and experience;
• Works with honesty and integrity;
• Ability to quickly build trust and rapport in interpersonal relationships;
• High respect of and ability to work with people from diverse socio-economic, cultural, and ethnic backgrounds;
• Demonstrated ability to deal effectively with challenging social problems and behaviors;
• Ability to work independently and as a team player;
• High level of flexibility in terms of time and mobility and availability to work for long hours and at night time in case of emergency;
• Strong oral and written skills. Fluency in Arabic and English is a must. Knowledge of French is a plus.