Case Management Officer - Beirut (Re-advertised)

ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants. He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports.

CHILD SAFEGUARDING:

Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

SCOPE OF ROLE:

Reports to:  Case Management Coordinator

Staff directly reporting to this post: Case Workers

KEY AREAS OF ACCOUNTABILITY:

Establishment and management of the Case Management Programme

- In collaboration with the Case Management Coordinator and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work.

- Organize and implement trainings on referral and case management when needed.

- Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management).

- Conduct alone and / or support the case workers in family visits if necessary.

- Ensure that case workers respect confidentiality and follow ethical guidelines.

- Document and report the cases closed.

- Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.

- Work across different contexts, including local communities, collective shelters, community spaces etc. with a particular focus on outreach work and support SC staff in identification and referral skills of the most vulnerable children (in line with organizational strategy).

- Receive/ identify and refer cases of vulnerable children and families when necessary to relevant internal sectors and/or external service providers.

- Receive and record confidential documentation on vulnerable children and families cases.

- Provide information on existing social services and how to access them in the different areas of implementation.

Overall Management and Coordination

- Submit reports concerning implemented outreach activities and overview on the case management.

- Participate in weekly coordination meetings at UNHCR level.

- Ensure constant and transparent communication and collaboration with relevant community structures and community leaders.

- Document best case practices and case studies.

- Share information on field-level successes and challenges with the Child Protection Coordinator.

QUALIFICATIONS AND EXPERIENCE:

- Degree social work or related social studies

- Extensive work experience of working directly in case management and social work

- Experience of having worked in NGOs or in an emergency context

- Excellent communication skills

- Experience in project management and supervision of staff 

- Ability to write weekly and monthly reports

- Fluency in written and spoken Arabic and English

- Commitment to and understanding of Save the  Children’s  aims, values and principles including rights-based approache