Community Manager

RESPONSIBILITIES

• Set and implement social media and communication campaigns to align with marketing strategies
• Develop, plan, and write content in English and Arabic

• Provide engaging text, image and video content for social media accounts
• Build relationships with customers, potential customers, industry professionals and journalists
• Engage with online community and respond to comments and customer queries in a timely manner
• Monitor and relay community feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Liaise with other departments to stay updated on new marketing initiatives, products and services developments and insure brand and image consistency
• Analyze web traffic and relevant community metrics
• Liaise with external agencies or journalists to ensure accurate brand representation
• Attend networking events or relevant industry workshops
• Stay up-to-date with digital technology trends

QUALIFICATIONS

• A degree in communication, economics, translation, journalism, marketing or related field is required
• Minimum 5 years’ experience as community manager
• Experience with Facebook, Instagram, LinkedIn, Twitter and Youtube, is essential
• Hootsuite or similar programs to manage posting on different platform
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Hands on experience with social media management for brands
• Proficient in Google Analytics
• Knowledge of online marketing and marketing channels

PREFERRED SKILLS

• Adheres to FTL values
• Good interpersonal communication skills
• High degree of self-motivation
• Good time management
• Organized and able to create multiple timelines and schedules
• Excellent verbal and writing communication skills in English and Arabic
• Attention to detail and ability to multitask