Child Protection Case Management Officer - (Khaldeh & Cola)

Case Managem

Responsibilities:

• In collaboration with the protection team leader/manager and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work.
• Organize and implement trainings on referral and case management when needed.
• Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management)
• Conduct alone and / or support the case workers in family visits if necessary
• Ensure that case workers respect confidentiality and follow ethical guidelines
• Document and report the cases closed.
• Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.
• Submit reports concerning implemented outreach activities and overview on the case management.
• Participate in weekly coordination meetings at UNHCR level, and meetings with save the children.
• Ensure constant and transparent communication and collaboration with relevant community structures and community leaders
• Document best case practices and case studies
• Support case workers in taking decision regarding case management and managing case conference when possible.
• Share information on field-level successes and challenges with the Protection team leader/manager

Planning and Reporting

• In collaboration with government stakeholders prepare detail annual and quarters action plan and ensure the implementation
• Closely work with case management team and stakeholders in the course of project planning and implementation
• Ensure preparation of timely and quality quarterly and annual project progress reports
• Facilitate and ensure the involvement of children as primary stakeholders in all project work

Coordination and Management of Projects Implementation

• To ensure effective implementation of case management services through appropriate assignment of cases, monitoring and guidance to caseworkers
• To provide guidance to the case management team individually and through group meetings
• Ensure the project is implemented in a ways responsive to the community, and children in line with Save the Children principles, values and strategic plan and following Save the Children Compliance procedures
• Foster collaborative environment and team spirit among stakeholders
• Conduct regular monitoring visits, support stakeholders at the project sites and prepare reports for documentation and follow-up actions
• Liaise closely with protection actors in the field to ensure an understanding of the overall issues and effective collaboration amongst partners
• Conduct regular coordination meetings among governmental and non-governments service providers to improve access to and quality of case management services
• Facilitate the development and signing of standard operating procedure for case management services

Supervision and Monitoring

• Regularly review documentation of CP cases through case audits, review of files and databases. Ensure confidentiality and that data protection and information-sharing protocols are respected.
• Monitor and analyses child protection data collected by the Case Management team and provide regular reports to the Sr. Programme Manager
• Schedule and lead case management meetings every two weeks with the Case Management team
• Conduct monitoring and supervision of the planned project activities implementation
• Strengthen participatory and collaborative supervision and monitoring system

Staff Management and Mentorship

• Ensure that project staff, Community Facilitators, volunteers and stakeholders, understand and are able to perform their role based on the project objectives and expected outcomes
• In close collaboration with the protection Manager, provide leadership and manage the performance of intervention areas