Senior Accountability Officer

Background: 
International Medical Corps is a global, humanitarian, non-profit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. In Lebanon, International Medical Corps works to ensure access to quality health services for Syrian refugees, vulnerable Lebanese and other persons of concern by supporting a network of about 50 primary healthcare clinics and dispensaries across the country.
In order to monitor the performance and effectiveness of the programs, and to improve the delivery of future projects, the MEAL department is responsible for designing and implementing the M&E activities of the project; monitoring the project activities on a regular basis, preparing reports on project progress, ensuring accountability and collection & analysis of different data in relation to the project activities.

Job Purpose:
International Medical Corps’ (IMC) commitment to accountability, meaning the responsible use of power, requires us to understand the needs of the people we serve, in dynamic operating environments and under frequently changing circumstances.
The Accountability Officer is responsible for ensuring mechanisms in place at IMC are being implemented across program to fulfill IMC’s minimum accountability standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism, and accountability in monitoring and evaluation. The Accountability Officer will be the primary support person for implementing the Community Based Complaints and Feedback Mechanism as the first point of contact for beneficiary complaints. S/he will build capacity of program staff to ensure the integration of accountability best practices in project design implementation and will coordinate closely with M&E, program, and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.

Main Responsibilities:

• Ensure feedback is received regularly from the field offices through various channels (What’s app, Emails, Hotline, Feedback Forms) and is entered promptly into the database.
• Maintain overview of/coordinate the implementation of the accountability work plan by accountability focal points and other International Medical Corps and partner staff.
• Monitor, evaluate and support implementation of accountability initiatives & practices across the country mission.
• Review, process and analyze entered data and identify significant issues of concern.
• Build capacity of respective field staff – Conduct training sessions for staff on the Feedback & Complaint mechanism.
• Supervise the accountability assistant and ensure accurate follow-up on complaints/feedback received.
• Gather beneficiary feedback (including focus group discussions, individual interviews, etc.) regarding the way in which complaints and feedback is collected, as well as the best means of follow-up.
• Adhere to organizational standards and policies and IMC’s Code of Conduct.
• Ensure accountability features in, and is resourced in, all new proposals.
• Ensure adequate information sharing across all catchment areas.
• Any other task as assigned by the supervisor.

Essential Qualifications:
Degree in Social Work/Social Sciences or equivalent

Essential Experience: 
2-3 years of experience

Essential Competency:

• Excellent verbal communication skills especially in Arabic
• Strong written and spoken English
• Good knowledge in Microsoft tools
• Knowledge of quality and accountability initiatives, codes of conduct, principles and standards commonly used in the aid sector

Desirable Competency:
Training development and facilitation skills desirable

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status. International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of this document.

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.      

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.      

Website for reporting misconduct: www.internationalmedicalcorps.ethicspoint.com.  Please do not submit your CV or application to this website, it will not be considered for review