Customer Service Representative

Amideast/Lebanon is recruiting a Customer Service Representative for the Administration department. The Administration department is responsible for ensuring the organization’s achievement of the financial and administrative management objectives.

Position Description 
The Customer Service Representative will provide effective customer service at the front desk, perform cashiering operations, and actively promote Amideast’s current programs and services to all visitors and callers. The Customer Service Representative will handle various responsibilities, which include: 
 
    Provide direct front-desk customer assistance in a friendly, helpful, timely and professional manner to ensure 100% client satisfaction 
    Welcome all callers and visitors in a helpful and courteous manner, direct all customer inquiries to appropriate departments, and address customer inquiries with accurate and proper information
    Process customer cash transactions with 100% accuracy and in compliance with all organizational accounting procedures
    Perform various administrative duties, including data-entry, filing, preparing the daily bulletin for staff, and maintaining courier records, to support effective operations 
    Handle book project to increase sales and safeguard inventory
    Promote all programs and services to raise customer awareness and increase sales
    Support any new initiatives or issues and provide support for urgent work of other departments as needed

Required Qualifications 
 Bachelor’s degree in Business Administration, Education or related field  
 2-3 years of experience in an administrative role in administration or similar field
 Excellent organizational, interpersonal, time management, and communication skills
    Ability to adapt/respond to different types of characters
 Ability to perform all work assignments with meticulous attention to detail  
    Ability to take initiative, multitask, and prioritize responsibilities 
 Excellent computer skills including MS Office; high proficiency in Excel is required 
    Willingness to work after hours, if needed
    Lebanese citizenship 
    Fluency in English and Arabic is a must
    Available to start work as soon as possible 

Interested candidates should send a resume and cover letter to lebanon@amideast.org with the following in the subject line: Customer Service Representative. The deadline to apply is Monday, August 16, 2021.

Interviews will be conducted on a rolling basis as resumes are received in order to fill the position vacancy as soon as possible. The vacancy might be filled before the above-mentioned deadline.