IM Officer

The IM Officer is intended to join Medair Shared Service Centre to provide IM services to country programmes. 

Major Duties and Responsibilities:

• Create assessments and ODK surveys, GIS maps, reports and dashboards for country programs
• Support and repair issues related to assessments, surveys, GIS maps, reports and dashboards
• Structure large data sets to find usable information
• Provide assistance to customers regarding the use of various applications
• Maintain, troubleshoot and fix bugs on production solutions
• Analyze processes and requirements to evaluate required customization
• Configure solution to fit specific needs
• Prepare and execute data migration and integration when needed
• Document requirements, processes and data models needing further work from the Application Development Team
• Deploy updates to the production system outside of business hours
• Create and deliver trainings on the applications deployed
• Create and deliver data literacy training to build capacity global
• Keep an overview on new IM solutions and propose changes to improve the IM toolkit and organisational IM skillset
• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts

Person Specification:

• Degree in Informatics, Computer Science, Information Systems or related field
• Knowledge or certifications of Qlik, DHIS2, ArcGIS, ODK is a strong advantage
• 2+ years’ experience in applications development, information management, business intelligence is desirable
• Experience working in Agile teams preferred
• Humanitarian experience and knowledge of best practice in the field is an advantage – Medair experience is preferred
• Excellent English (spoken and written)
• Strong working knowledge of French required
• Good knowledge of Arabic desirable
• Knowledge of modern health information systems
• Knowledge of BI visualization tools
• Knowledge of data collection tools
• Experience in database management, data integration and mobile technologies
• Experience in business process mapping and analysis
• Communication and customer service skills, both verbal and written
• Knowledge about principles to provide customer satisfaction by meeting quality standards
• Hard-working and flexible to provide support outside of office hours