Business Development and HR Operations Specialist

SE (Software Engineering) Factory is a program under The Nawaya Network, which is an NGO dedicated to developing the income-generating opportunities of low-income youth. 

SE Factory is the most successful tech training and remote HR organization in Lebanon. Over the past 6 years, SEF has established itself as the leading program that connects talented youth with the international job market. With over 200 graduates trained in professional software development and an exceptional 90% hiring success rate, SEF is the trusted recruiting partner for over 100 organizations from 10+ countries such as the US, UK, France and the UAE.

SE Factory has innovated and brought best practices from the worlds of coding bootcamps and recruitment services for companies, merging them into an exceptional offering. We’ve become the go-to local partner that helps our international customers hire entire teams in Lebanon.

SEF offers two main services:

1) SEF runs the leading coding academy and job placement organization in Lebanon

We train talented youth in Lebanon through intensive programs, helping them become highly sought-after professional software developers, while at the same time managing a large network of international companies that constantly seek to hire tech talent. 

2) SEF additionally offers fully-managed remote HR services

We help international companies build their diverse remote teams in Lebanon by offering a range of HR and legal services that help them hire locally quickly and hassle-free. 

We’ve helped companies in the UK, Sweden, the UAE, and the US quickly set up local operations, with SEF acting as their partners on the ground, taking on all local admin, payroll and taxation matters on their behalf. 

In brief, SE Factory leads the way in producing excellent talent and connecting it to jobs while becoming the trusted partner for global companies looking to grow their teams.

Should you be hired, you will work alongside the SE Factory team to scale our vision of turning Lebanon into a successful tech and digital outsourcing hub for global companies.

The Role

We are recruiting a mid-level or senior role that will lead on growing SEF’s business operations, in addition to implementing operational excellence when it comes to SEF’s ongoing recruitment and remote HR services. 

The role is therefore both business development as well as customer success/operations oriented:

• SEF aims to maintain its exceptional hiring success rate for tech bootcamp graduates, even as the number of bootcamps grows.
• SEF also aims to scale up its remote HR offering (also called Managed Services), providing a one-stop shop for international companies to set up and manage local teams
• The recruited candidate will be working directly with SEF management, with junior business development team members  as well as with other departments. They will contribute in setting the overall business strategy, executing it, and managing the junior members. 

Key activities:

• Set business strategy with management, focusing on international customer expansion
• Implement operational plans related to both tech recruitment and Managed Services, working side-by-side with teammates to execute with a high level of quality
• Continuously work on identifying new customers and engaging with them to understand their hiring needs and improving the overall experience
• Negotiate contracts and close partnerships
• Oversee the work of junior business team members, mentor them and help them improve their quality and speed of work
• Coordinate with other SEF departments: marketing/comms, tech instructors, legal, finance, etc..
• Ensure existing customer obligations on a day-to-day basis (esp. in Managed Services) are implemented with high quality of service:
• Quick query response time
• Accurate and timely invoicing
• Problem-solving employee issues
• Coordinating with legal/finance and consolidating advice requested by customers
• Collecting and reporting to management KPIs, business team performance and customer satisfaction data
• SEF aims to become a highly-trusted partner for its international customers, who will depend on us to respond fast, achieve results and be hands on in solving their needs.

Experience and Background

• 3-5 years of experience in business development and customer operational roles, ideally in B2B
• Proven ability to work in a team and get things done 
• Proven ability to acquire, maintain, and upsell business partnerships, working directly with C-level customers
• Familiarity with setting financial targets, negotiating pricing and managing customer payments and invoicing
• Excellent English communication, both written and verbal. 
• Highly comfortable with online digital communication and business tools including Google Drive, Slack, CRM tools, etc.

The Ideal Candidate Personality

We look for applicants who are dedicated to making SE Factory excel both at offering world-class training to local youth as well as exceptional business services globally for companies.

The right candidate must be driven to get things done and with high quality. They exemplify these characteristics through their previous history and demonstrate them in the application and interview process:

• You have a positive outlook on life, you believe you have the power to make things better.
• You are energetic in seeking out new potential RPs and partners, always pushing for SEF all the time.
• You are driven towards excellence in the work that you do and set a personal high bar. For example, you go the extra mile in working with potential and existing companies, to build close relationships, deeply understand their hiring needs and strive to find the right talent for them from SEF’s graduates.
• You are incredibly reliable; when you say you’ll do something, it’s as good as done. If your work is dependent on someone else, you keep chasing them so that you can deliver on time and with excellent quality.
• You are organized and are highly meticulous when it comes to collecting data. You are able to accurately manage all this information and present it to the rest of the team. You own your data and consider it your responsibility to always keep it highly accurate, up to date and relevant.
• You are humble and eager to learn and seek direct feedback to improve yourself and your work.