Clinic Assistant

GENERAL DESCRIPTION
The main role of the Clinic Assistant is to carry receptionist and scheduler duties at Embrace assigned clinics, to provide administrative and technical support, not limited to performing office coordination, secretarial duties, and receptionist duties; scheduling and ensuring completion of beneficiaries’ information in the Electronic Health Record. 

ORGANIZATIONAL VALUES

•  Respect: To consider all individuals worthy of high regards and respect

·       Integrity: To adhere to the highest moral and ethical principles in fulfilling Embrace’s mission

·       Compassion:To understand another person’s condition from their perspective and strive to respond to their needs

·       Inclusiveness: To actively include stakeholders in decision making and the implementation of Embrace’s strategic goals

·       Accountability: To acknowledge and assume responsibility for all actions and decisions undertaken within the organization

·       Ownership: To assume one’s responsibility towards their role and the organization, to problem solve and actively seek feedback in a proactive manner

·       Collaboration: To actively seek feedback from members of the team and work collaboratively with team members inside the organization as well as engage external partners in fulfilling Embrace’s mission and vision.

MAJOR DUTIES AND RESPONSIBILITIES

• Answering telephone and text inquiries from beneficiaries and screening calls to determine nature and urgency of inquiry, referring calls as appropriate, scheduling appointments with practitioners or follow up appointments requested by practitioners; instructing beneficiaries as needed regarding administrative and/or logistical procedures for their clinic appointments.
• Receiving, screening, and registering beneficiaries presenting for services in the Electronic Health Records System
• Maintaining a call back records to provide follow-up for beneficiaries on appointments, or instructions as requested by practitioners.
• Assisting the medical and psychological team with routine procedures, as appropriate to training and/or certification.
• Maintaining inventories of office supplies, as required to support day-to-day clinical and administrative operations.
• Providing day-to-day staff support for the operations, including preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements.
• Assisting in maintaining the serviceability of the center facilities and equipment; arranging for maintenance and repair as needed.
• Supervising volunteers and/or interns that are assigned to clerical duties such as filing.
• Preparing associated reports as needed.
• Completing other miscellaneous job-related duties as assigned