Mental Health Program Coordinator

Tasks:

• Monitoring and evaluation of mental health screening processes, results analysis, prioritization and distribution of cases, enrollment of beneficiaries/clients and follow-up on sessions period (extension, exception, etc.).
• Training staff on SOGIESC related mental health practices, do no harm protocols, reporting templates and screening tools.
• Creation, design and implementation of tools and templates to monitor and evaluate the program’s efficiency, cases, and therapists/counselors’ progress.
• Staff and projects management and evaluation through group and 1-1 meetings, reflecting on implementation, strength, weakness, opportunities, and threats.
• Following-up on targets and deliverables, monitoring the activity tracking sheets and meeting with the general management team when need be.
• Monthly reporting to programs coordinator/funders.
• Monitoring final case files reports and the ones requested from protection officers, other institutions, and organizations.
• Monitoring interdepartmental referrals.
• Follow-up on external referrals.
• Interviewing and recruiting mental health staff with the support of the management team.
• Expanding external referral pathways based on the community’s needs under mental health.
• Networking with other NGOs on topics and potential collaborations related to mental health.
• Setting a general strategic plan for 2023 including expansion of the mental health program into a department. 

 Preferred Qualifications & Experience

• Master’s degree in psychology-related fields.
• A clear understanding of DSM-5 and ICD-11 diagnoses.
• Knowledge of PHQ-9 and C-SSRS.
• Experience with counseling or therapy, or as a frontliner (in direct contact with applicants, clients, and beneficiaries). Previous experience with LGBTQIA+ individuals is highly appreciated.
• Knowledge and experience in projects/programs coordination.
• Ability to evaluate the situation, prioritize tasks, and meet deadlines.
• Ability to prioritize and detect high-risk cases amongst others and work with emergencies.
• Ability to work in a multidisciplinary team.
• Total understanding and execution of the “do no harm” and “non-discriminatory” principles.
• Excellent understanding OF SOGIESC and empathizing with the LGBTQI+ population.
• Familiarity with updated LGBTQIA+ terminologies, intersectional risks, and contexts.
• Familiarity with referral pathways and systems.
• Very good time management and organization skills.
• Excellent communication skills.
• Excellent reporting skills. 
• Fluency in verbal and written Arabic and English. 
• Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.