SGBV Senior Social Worker

Roles and Responsibilities:          

General duties and responsibilities:
• Ensure cases harmed or at risk of being harmed are identified and receive individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow ups for an assigned case load.

• Provide support to SGBV survivors with protection concerns in the process of psychosocial support and case management.
• Work directly with other caseworkers and service providers on management of caseload and referral.
• Act at all times according to guiding principles of SGBV case management including:

1. Do not harm
2. A Survivor centered approach
3. Ensuring confidentiality
4. Prioritization according to safety concerns
5. Anti-discriminatory practice
6. Ensuring accountability
7. Respecting professional boundaries and avoiding conflicts of interest

Case Management:

• Participate in and support the identification of individual cases identified by the team or referred by other agencies.
• Conduct psychosocial assessment of highly vulnerable children, including environmental, emotional, behavioral, and social factors as well as resources and strengths that impact survivor s well-being.
• Plan with the Team Leader to conduct home visits to assess the living conditions of survivor.
• Ensure the preparation of accurate case plans for high-risk cases identified with clear outcomes and time-frames.
• In collaboration with the Supervisor, advocate with different institutions and service providers in the area of intervention to help beneficiaries to access needed resources and services, and ensure good coordination for prompt referral, follow up and information sharing.
• Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.
• Collect accurate and confidential data on GBV service provision using the GBV Information Management System (SGBV Cases).
• Monitor and follow up the outcome of the assistance provided.
• Provide basic emotional support for urgent cases.
• Participate in management of the hotline.
• Support the Team Leader in weekly casework allocation and planning meetings.
• Ensure that data protection protocols are respected.
• Participate in meetings and training in and outside the center including case management meetings, case conference meetings or any other meetings when required.
• Communicate regularly with the Team Leader for updates on achievements and challenges.

Psychosocial activities:

• Participate and collaborate in recreational, psychosocial, awareness activities conducted in or outside of the center.
• Support the organization of specific events or activities inside or outside of the center.

Monitoring and Reporting:

• Provide daily and weekly updates to the Social Work Team Leader on cases assessed and supported.
• Support the Senior Social Worker in the production of daily weekly reports to the Social Work Team Leader, Protection Coordinator and Unit Coordinator.
• Contribute to the update of the Makhzoumi Foundation case management system, UNHCR RAIS and maintaining high quality, accurate and confidential case files.

Other:

• Promptly report concerns or incidents to MF management and liaise with community leaders and other external parties as required to maintain/enhance the security environment for MF programs.
• Engage with the coaching and training support provided to MF.
• In collaboration with the Team Leader, provide support and mentoring to less experienced case workers.
• Ensure activities run in a timely manner to ensure the successful implementation of programs.
• Other duties as assigned by the supervisor to enable and develop MF programs.

Competencies:         

• Well-developed organizational and planning skills
• Self-motivation and strong team spirit
• Excellent reporting skills
• Leadership skills
• Follow up skills
• Excellent communication and interpersonal skills
• Dynamic personality and ability to work under pressure.

Qualifications and Education Requirements:

Education:

• Minimum Bachelor’s Degree in Social work, Counselling, Psychology, Mental Health or other related field

Work Experience:

• Minimum 3 years of experience in social work related to case management in particular in humanitarian crisis preferred.
• Experience in working with refugee population preferred.

Languages:

• Native Arabic speaker and fluent in English

Computer Proficiency:

• Good computer skills (PowerPoint, Word, Excel…)