GBV Case Management Supervisor (Repost)

OBJECTIVE

The GBV Case Management Supervisor (CMS) shall be the focal point for all child protection case management activities within Caritas centres. The CM Supervisor will be responsible for contributing to the timely and quality implementation of activities, deliver continuous technical coaching, perform monitoring and evaluation of the quality of GBV related work, and capacity building of staff who s/he will be working with in protection risks prevention and response. 

DUTIES

• Oversee Case Management (including follow up on referrals and action plans) and support services provided to persons of concern (PoC) referred or identified by Caritas Centres
• Work closely with caseworkers and ensure that staff implement and respect best-practices and international standards for GBV prevention and response
• Ensure and monitor the correct documentation of cases through review of files and database
• Maintain confidentiality of information, and that data protection and information-sharing protocols are respected
• Review staff caseloads to ensure they are manageable and share challenges with the GBV Officer
• Ensure systematic means by which persons at risk can be identified, and their needs assessed
• Support individual cases when required and provide regular monitoring of all aspects of Case Management services
• Facilitate and attend case conferences for complex cases; make sure that case conferences are called involving relevant stakeholders
• Ensure the dissemination of information from the GBV Officer to the case management team
• Enhance the capacity of Caritas staff to safely identify and refer cases to specialised partners
• Ensure the implementation of the GBV SOP’s, guidelines, referral and coordination mechanisms for assistance to persons of concern
• Make sure that the identified and referred cases are followed up in an agreed time frame
• Monitor/assess consistently and proactively the safety and security of oneself
• Perform other duties as assigned by the Immediate Supervisor

SKILLS

Business Skills

• Demonstrated experience and training in staff management
• Ability to work well in a team, under pressure and in response to changing needs
• Experience in building capacity of teams and staff
• Commitment to the aims, principles and values of Caritas Lebanon
• Ability to plan well, set own targets and meet them
• Excellent facilitation, training and research skills
• Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect
• Good communication skills, with good spoken and written English and Arabic
• Excellent report writing, research documentation and presentation skills

EXPERIENCE AND KNOWLEDGE

• 3 to 5 years of work experience in Gender Based Violence / Protection