- Assist in the day-to-day implementation of the FAP activities and provide logistical/administrative support during the set-up period;
- Provide excellent migrant service to applicants at all times, in full compliance with the Service Standards;
- Assist and guide migrants in the completion of the VIDEX online application form as per checklists and conduct completeness checks on all documentation before their visa appointment;
- Provide migrants with accurate information in a timely manner. This will include distributing information sheets, the Integration Handbook and visa requirement checklists; assisting with telephone and e-mail inquiries from clients (including requirements for submitting visa applications); and informing clients of any changes to visa requirements or submission procedures;
Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter required applicant data, lodge application documents in the required order in IOM-designated folders for applicants to submit to Embassy at their scheduled interview time;
- Make informal translations of documents, communication and meetings for the Project Coordinator as needed;
- Communicate with the German press, NGOs and other external German stakeholders on FAP related items in close coordination with the Project Coordinator;
- Call center service: responsible for outreach to families and principle applicants to answer questions and provide remote guidance on form filling, visa requirements and general information;
- Appointment scheduling: Ensure appointment system for applicants coming to FAP is operated effectively;
- Reporting: Maintain records of all applications and contact with principle applicants and report these records periodically in a timely manner;
- Maintain a professional appearance and migrant-friendly demeanour at all times;
- Maintain positive working relationships with German Embassy staff locally;
- Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service;
- Maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload;
- Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions;
- Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data
- Perform any other duties as may be assigned
Intervention Sectors
Refugees
Location
- Lebanon
- Mount Lebanon
- Matn
- Rabiyeh
Application Deadline
Organisation
Salary Range
> 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
Please indicate in the email subject the position title you are applying for. COVID vaccination is a requirement.
Requires a Cover Letter?
Yes
Experience Requirements
3 to 5 years
Education Degree
Bachelor Degree
Education Degree Details
Education
• University degree or equivalent in Business Management, Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training & experience;
Experience
• Minimum three years of relevant professional experience in a similar setting & capacity preferred (or five years for candidates holding high school diploma);
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.
• Strong interpersonal & intercultural skills with an attention to detail
• Fluency in Arabic and German is required;
• University degree or equivalent in Business Management, Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training & experience;
Experience
• Minimum three years of relevant professional experience in a similar setting & capacity preferred (or five years for candidates holding high school diploma);
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.
• Strong interpersonal & intercultural skills with an attention to detail
• Fluency in Arabic and German is required;
Arabic
Fluent
English
Fluent
French
Basic
Hide guidelines for wrong answers
No