BSS Interviewer (Beqaa)

• Conduct beneficiary satisfaction surveys with service users at PHCCs supported by MdM in Beqaa area under the AFD SAQIRH project. Data collection is performed using a tablet.

• Ensure all information on each survey is accurate and complete prior to submitting it on a daily basis.

• Ensure daily transfer of information to the MEAL Manager (i.e. total surveys completed, challenges faced during data collection, feedback from cases needing special attention, highlights and notes, etc.).

• Interviewer will be supported and supervised by the MEAL Manager who will plan daily movements to PHCCs, provide assistance as needed, and monitor daily activities. Any issues shall be reported directly.

• Tablet used for data collection will be provided along with training on the questionnaire.

• Interviewer is required to be present at MdM office in Zahle at 08:00AM on the days during which data collection is implemented, in addition to one day allocated for training (from the 14th till the 21st of March 2022). They will return to office by 04:00PM.

• Short-listed candidates will be called for an interview.

Skills and education

Education:

Secondary diploma - BA degree preferable, but not necessary in case candidate’s experience complies with the position.

Experience:           

Prior community outreach and/or volunteer work, especially with Syrian refugees in Lebanon. Previous experience in dealing with refugees communities is mandatory.

Languages:

Fluent Arabic, with knowledge of Syrian dialect (mother-tongue level). Some English is preferable.

Competencies:

• Ability to conduct interviews.
• Attention to details and reliability.
• Good communication and reporting skills.
• Ability to listen carefully and identify points of interest to be elaborated.
• Respect of confidentiality and data protection
• Ability to deal with people of all ages and social groups

Personal qualities

• Possesses strong commitment toward beneficiaries.
• Dynamic, self-motivated, conscientious, professional, devoted, honest, and discreet
• Committed to humanitarian principles.
• Flexible, able to work in a multi-disciplinary and multi-cultural team.
• Open-minded, and respects different cultural backgrounds and mindsets.
•  Flexible with scheduling: Work can be scheduled at different dates in case circumstances obliged MdM to change planned dates, and may include weekends.
• Smart approach towards asking questions and extracting relevant information from answers.
• Residents of the Beqaa area will have priority in selection due to ease of access to implementation locations.

Requirements

Please provide your CV, with your name and contact number.